Technical Delivery Manager

Jolera · Troy, United States · Full-time · Posted 2026-09-23

Salary: USD 100,000–140,000

Workplace: on_site

Department: Service Delivery

Description

Who We Are:

Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 650+ highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.

Position Description

We are seeking a Technical Delivery Manager with deep enterprise infrastructure experience to lead the technical direction of a dedicated managed services pod based in Troy, Michigan. The ideal candidate has a strong background as a hands-on engineering leader and is comfortable directing dedicated technical teams without owning their HR line. This is a senior technical leadership role focused on architecture quality, change posture, and the technical roadmap across enterprise customer infrastructure estates.

What You’ll Do

Direct a dedicated technical pod consisting of technical staff supported by a shared engineering bench of Cloud, Network, Compute, ITSM, and Endpoint specialists.
Own end-to-end technical accountability for enterprise customer infrastructure including multi-site data center, branch, and cloud estates.
Lead architecture reviews, change advisory boards, and root-cause analysis sessions in a hands-on capacity.
Run point on enterprise infrastructure refresh programs across compute, storage, network, and virtualization, including design, vendor evaluation, migration planning, and execution oversight.
Partner with customer-side program leadership on cadence, scorecards, and escalation paths, with clear technical and commercial RACI established at engagement kickoff.
Serve as Jolera’s senior technical voice in front of customer CIOs and IT directors during executive engagements.
Coach the on-site Senior Architects and bench engineers, raising the technical bar of everything the pod delivers each quarter.
Produce executive-grade written communication including root-cause analyses, design documents, scorecards, and roadmap summaries on a weekly cadence.

Requirements

Who You Are

10+ years across enterprise infrastructure roles, including time as a senior architect, principal engineer, lead consultant, or senior delivery role with real technical depth.
Strong working knowledge of VMware vSphere, Microsoft Azure (IaaS and PaaS), Microsoft 365 and Entra ID, enterprise networking (cloud-managed and traditional), and enterprise firewalls.
Demonstrated ability to direct technical teams without owning their HR line.
ITIL and ITSM fluency, with practical experience operating against an enterprise change, incident, and problem management framework.
Excellent written communication, with the ability to own executive-grade documents end-to-end.
Comfortable being on-site in Troy, MI multiple times per week with some weeks heavier than others.
Authorized to work in the United States.

Preferred Qualifications

Prior MSP, MSSP, or Global Systems Integrator (GSI) delivery experience.
Hyperconverged infrastructure (HCI) lifecycle and migration experience on any major platform.
Virtual desktop infrastructure (VDI) operations or migration leadership.
Direct experience operating alongside customer-side program leadership, PMO, or VMO.
ServiceNow administration or implementation experience (CSA, CIS-ITSM, CIS-CSM).
Microsoft or VMware certifications at the architect or expert level.

Benefits

What We Offer:

A competitive salary and benefits package that appreciates your worth.
Perks that make every day a bit more special.
Opportunities for professional growth and development that will push your career to new heights.
Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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About the company

Jolera is a Global Systems Integrator that focuses on transforming IT operations into secure, efficient environments. It offers services through a diverse team of over 500 professionals across 24 countries, combining global reach with localized expertise. Jolera helps clients (and its own team) pursue a dynamic, collaborative work environment where innovation and growth are prioritized. The company’s approach centers on delivering IT operation improvements, security, and efficiency by leveraging its global-scale capabilities and local insight. Compared with competitors, Jolera differentiates itself through its international footprint paired with local know-how, enabling tailored, scalable IT solutions. Its goal is to help organizations and teams optimize IT operations to be secure, efficient, and capable of supporting growth.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

2001

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Simplify's Take

What believers are saying

Jolera marked 25 years in July 2026, signaling durable enterprise customer relationships.
Vodafone Portugal partnership opened Portuguese enterprise cross-sell on October 17, 2025.
JobBank listed Toronto and Vancouver IT analyst openings in August 2026, showing demand.

What critics are saying

ITCenter integration across Europe and Toronto strains delivery quality through 2026.
MSP and cybersecurity offerings face relentless price pressure from IBM and larger integrators.
Any major outage or breach would destroy Jolera's 24/7 trust-based brand quickly.

What makes Jolera unique

Jolera spans 24 countries with 24/7/365 managed services and 600 professionals.
ITCenter broadened Jolera's telecommunications and AI software capabilities in April 2024.
Vodafone Portugal and Andersen Consulting partnerships extend Jolera's channel reach in Europe.

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Benefits

Hybrid Work Options
Flexible Work Hours
Gym Membership
Company Social Events
Employee Discounts
Professional Certification Support
Professional Development Budget

Company News

Jolera

Oct 19th, 2026

Jolera Named 2026-2027 Elastic Managed Partner of the Year for Canada

Jolera named 2026-2027 Elastic Managed Partner of the Year for Canada. October 19, 2026 TORONTO, Canada - 19 October 2026 Jolera Inc., a global systems integrator that helps organizations manage, secure, and modernize their technology environments, has been recognized as the recipient of the 2026-2027 Elastic Managed Partner of the Year award for Canada. The recognition was presented at ElasticON New York on October 7, 2026. The 2026-2027 Elastic Partner Awards honor top-performing partners who have demonstrated technical excellence, local market impact, and customer-centric innovation across AI, search, and data-driven transformation. "Receiving the 2026-2027 Elastic Managed Partner of the Year award in Canada is meaningful recognition of the work our teams do to manage Elastic environments and support customers over time. We value our work with Elastic and appreciate the trust customers place in Jolera. This recognition belongs to the people across both teams who bring that commitment to customers every day," said Sagar Vyas, CISO at Jolera. Winners of the 2026-2027 Elastic Partner Awards were recognized across multiple categories, reflecting the diverse ways partners drive value for customers and the Elastic ecosystem. Recognition for managed services excellence. Jolera was recognized in the Managed Partner of the Year category for Canada, which highlights organizations managing Elastic environments at scale and delivering ongoing value to customers. The recognition reflects the expertise and commitment of Jolera's teams in supporting customers through the ongoing management and operation of their Elastic environments. "AI is changing how organizations build applications, and Elastic gives them the search and retrieval capabilities to connect AI with the context in their proprietary data," said Jason Kimrey, vice president, Global Partner Sales at Elastic. "This year's awards recognize partners like Jolera for helping customers in AMER apply these capabilities to their most important business challenges. Their work is helping more organizations build with AI using the data that matters to their business." About Jolera. Jolera is a global systems integrator that helps organizations design, secure, and manage the technology behind their operations. Its services span cybersecurity, infrastructure, cloud, application management, end-user support, consulting, and data & AI. Jolera works with organizations to identify practical ways to use data and AI in support of their business goals, alongside the technology and managed services needed to operate and evolve those environments.

Jolera

Oct 15th, 2026

Jolera Earns 2026 MSP 501 Recognition

Jolera earns 2026 MSP 501 recognition. October 15, 2026 Jolera U.S. is proud to be ranked No. 202 in the 2026 MSP 501, climbing 97 places from No. 299 in 2025. This achievement reflects the continued momentum of its managed services business and the commitment its teams bring to clients and partners every day. A benchmark for managed service providers. The MSP 501 is the technology channel's first, largest and most comprehensive global ranking of managed service providers. Now in its 19th year, it recognises organisations that are driving growth, innovation and operational excellence across the managed services industry. The ranking goes beyond revenue alone. It considers financial performance, operational efficiency and business health to identify providers with sustainable growth and strategic discipline. This makes the MSP 501 an important benchmark for businesses looking for a managed services partner with the capabilities to support their evolving technology needs. Jolera's rise to No. 202. Jolera's move from No. 299 to No. 202 in the U.S. market, represents a rise of 97 places in one year. It builds on the progress achieved in the previous MSP 501 ranking and reflects the strength of its people, its client relationships and its ability to deliver at scale. The 2026 MSP 501 brings together 501 leading providers from nine countries. Collectively, the companies on the list generated more than $32 billion in revenue, with average growth of 10.1 per cent. Explore the 2026 MSP 501 rankings to discover the managed service providers recognised for their growth, innovation and operational excellence. Recognition that reflects its purpose. Managed services are an essential part of Jolera's work as a global systems integrator. Alongside advisory, cybersecurity, cloud and AI capabilities, Jolera help organisations operate securely, adapt with confidence and create the foundations for sustainable growth. Being recognised in the MSP 501 is a valued acknowledgement of that work. It reinforces its commitment to delivering trusted technology outcomes for clients and helping its channel partners strengthen their own service offerings. Thank you to every Jolera team member, client and partner who has contributed to this achievement. Jolera is proud of this recognition and focused on continuing to raise the standard for managed services. Latest trends, expert insights, and success stories.

Jolera

Oct 6th, 2026

Jolera and John Keells IT Enter Strategic Partnership to Deliver Global Managed IT and Cybersecurity Services

Jolera and John Keells IT enter strategic partnership to deliver global managed IT and cybersecurity services. October 6, 2026 TORONTO, Canada & COLOMBO, Sri Lanka - October 6, 2026 Jolera Inc., a leading North American managed services and managed security services provider (MSP/MSSP), and John Keells IT, a global technology and consulting partner driving end-to-end digital transformation for large-scale enterprises and the technology services arm of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange., today announced a strategic partnership to jointly deliver enterprise-grade managed IT, cybersecurity, and digital transformation services to clients across North America, Europe, South Asia, and the Middle East. The partnership brings together two complementary strengths. John Keells IT contributes deep enterprise transformation expertise - built on leading enterprise platforms including SAP, Oracle, Salesforce, and Databricks - with capabilities spanning cloud ERP transformation, enterprise applications, customer relationship management, data and AI solutions, and associated managed services. Through the reciprocal collaboration, John Keells IT will extend these capabilities to Jolera's customer base and support jointly pursued opportunities from solution positioning and discovery through implementation and managed services. This is backed by decades of delivery experience across South Asia, the Middle East, and Asia-Pacific, and the scale and sector diversity of the John Keells Group, with more than 20,000 employees spanning over 70 companies operating across eight industry verticals. Jolera contributes its comprehensive cybersecurity services portfolio, anchored by its 24/7 Security Operations Centre and managed detection and response capabilities, which will now be extended to John Keells IT and its clients as an integrated part of John Keells IT's service offerings. Through this alliance, Jolera will extend its cybersecurity services across John Keells IT's markets, embedding enterprise-grade, 24/7 cyber defense into client engagements throughout South Asia, the Middle East, and Asia-Pacific. The two organizations will also work together to secure the enterprise platforms clients depend on, combining John Keells IT's ERP, data, and CRM practices with Jolera's security expertise to protect mission-critical business environments end to end. In turn, John Keells IT will bring its enterprise expertise to Jolera's clients, giving North American and European organizations access to world-class ERP, data engineering, and CRM implementation, modernization, and managed application services. Together, the partners will offer follow-the-sun service delivery and localized support across four continents and will pursue joint go-to-market opportunities with enterprise and mid-market clients seeking a single, accountable partner for both digital transformation and cyber resilience. "Enterprises today can't separate digital transformation from cyber resilience - the systems that run the business are also the systems attackers target," said Alex Shan, Chief Executive Officer of Jolera. "By extending our security operations to John Keells IT, we're putting world-class cyber defense behind their exceptional ERP, data, and CRM practices. Together, we can transform and protect the enterprise in a single, accountable engagement." "The Jolera-John Keells IT partnership brings together global capability and regional expertise to help enterprises accelerate transformation securely and at scale. Together, we are creating greater value for our customers as they navigate the shift towards an AI-native future." Ramesh Shanmuganathan, Executive Vice President and Group Chief Information Officer (CIO) of John Keells Holdings PLC, and Chief Executive Officer (CEO) of John Keells IT. The partnership is effective immediately, with joint service offerings and co-delivered engagements commencing in Q4/2026. About John Keells IT. John Keells IT is a global technology and consulting partner driving end-to-end digital transformation for large-scale enterprises. Serving enterprise customers across four continents, John Keells IT brings deep capabilities across enterprise applications, cloud, data & AI, automation, integration, cybersecurity, and managed services to help organizations modernize core operations, unlock data-driven value, strengthen resilience, and accelerate innovation. As the technology services arm of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, John Keells IT combines enterprise-scale experience with a strong ecosystem of global technology partners to deliver transformation across strategy and implementation through ongoing optimization and support. Media Contact: Aniq Rajabdeen | Head of Marketing @ John Keels IT [email protected] +94772795021

Jolera

Oct 17th, 2025

Jolera and Vodafone Portugal partner to accelerate digital transformation for businesses

Jolera and Vodafone Portugal partner to accelerate digital transformation for businesses. Jolera Jolera has announced a new strategic partnership with Vodafone Portugal, reinforcing their shared mission to deliver next-generation technology services to businesses of all sizes. This collaboration combines Jolera's expertise in areas such as cybersecurity, cloud, 24/7 support, IT infrastructure modernization, and AI services with the strength of Vodafone Portugal's network and technological vision. The goal is clear: to help Portuguese organizations accelerate their digital transformation journey with innovative and highly reliable solutions. "We're very excited to join forces with Vodafone Portugal. This partnership will enable more companies across the country to access cutting-edge technology solutions backed by Jolera's operational excellence and continuous innovation." - José Martins, Partner and Vice President at Jolera Through this alliance, organizations in Portugal will benefit from a joint offering that enhances digital resilience, operational efficiency, and innovation capacity - key elements to stay competitive in an evolving business landscape. Together, Jolera and Vodafone Portugal strengthen their role as enablers of digital transformation, delivering complete, integrated solutions that span from secure infrastructure to fully managed IT services, empowering the digital future of Portuguese businesses. If your organization is ready to strengthen its IT infrastructure and drive innovation forward, explore how Jolera Inc. can help. Latest trends, expert insights, and success stories.

Jolera

Jun 26th, 2025

Jolera Named to 2025 Channel Partners MSP 501

Jolera Inc. is proud to announce that Jolera has been named to the 2025 Channel Partners MSP 501 list, an annual ranking of the world's most innovative and high-performing managed service providers (MSPs).

Jolera

Technical Delivery Manager

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