Digital Project Manager

What we do

Darkhorse Emergency provides software and custom analytics for fire, EMS and police services to make data-driven decisions and better serve their communities. What began as a loose collection of Excel spreadsheets and Ph.D. thesis Matlab code has evolved into an ecosystem of database-driven web apps and best practices. We are now a fast-growing SaaS company working with clients to provide them with bespoke software and advisory services. 

Darkhorse exists for two purposes: to create an impact on our clients and the community we live in, and to grow our team members. Whether you stay with us for a year or your entire career, you leave us better than you arrived, and you will make a difference here. We can’t wait to see what you’ll achieve. 

What you’ll be doing

We are currently hiring a project manager to manage a portfolio of implementation and consulting projects. Work at Darkhorse Emergency is diverse and ever-changing. As a Project Manager, you will play a pivotal role in driving the success of our software implementations for fire departments. Here’s what you’ll be up to:

• Leading Implementation Projects: Take charge of our software rollout from start to finish. You’ll manage timelines, resources, and deliverables, ensuring every project hits the mark and makes our clients happy.
• Client Engagement and Onboarding: Be the go-to person for fire departments. Guide them through onboarding, run product demos, and make sure they hit the ground running with our platform.
• Adoption and Optimization: Work closely with clients to understand their unique challenges. Your goal? Develop strategies that help them get the most out of our software, optimize their usage, and see real benefits.
• Strategic Planning and Problem Solving: Collaborate with clients to map out strategic plans that align with their goals and our capabilities. Identify potential roadblocks and come up with innovative solutions to keep things on track.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, from fire chiefs to department heads. Clear communication and alignment are your best friends here.
• Financial Management and Invoicing: Keep the financial side of projects running smoothly. Prepare and send invoices on time, and maintain accurate billing records to ensure project profitability.
• Account Management and Retention: Own client accounts, ensuring high satisfaction and retention. Spot opportunities to increase revenue and add value through our solutions.
• Process Improvement and Innovation: Always be on the lookout for ways to improve our implementation processes. Contribute to developing best practices and innovative project management approaches.
• Client Success and Satisfaction: Ensure our clients achieve their goals and love our solutions. Gather feedback, measure success, and strive for continuous improvement.
• Team Collaboration: Work with technical analysts, sales leaders, and other team members to ensure seamless project execution. Facilitate collaboration and knowledge sharing to achieve project goals.

What we look for

We believe the right person isn’t defined by years of experience or education. We look for the right people at all levels of their career. Here’s what will make you stand out:

• Effective Communicator: You can communicate clearly and effectively with clients, stakeholders, and team members, using both verbal, written and visual communication.
• Problem Solver: You’re creative and proactive in identifying and resolving project-related challenges to ensure successful outcomes.
• Organizational Skills: You’re organized and have demonstrated you can juggle multiple projects simultaneously while meeting deadlines.
• Strategic Thinker: You see the big picture and can develop strategic plans that align with client goals and our software capabilities.
• Client-Centric: You’re passionate about understanding client needs, providing top-notch customer service, and driving client success.
• Financial Acumen: You understand financial management, invoicing, and revenue optimization.
• Technical Aptitude: You have a basic understanding of software implementation processes and can form a fluent link between technical teams and clients.
• Adaptable and Flexible: You thrive in a fast-paced, ever-changing environment and can adapt to new challenges and opportunities.
• Consulting Experience: You have experience in a consulting role, with a knack for advising clients and providing strategic recommendations.
• Project Management Best Practices: You have a strong grasp of project management best practices and methodologies, ensuring efficient and successful project execution from start to finish.
• Relationship Builder: You’re skilled at building and maintaining strong relationships with clients and stakeholders, fostering trust and collaboration.

Ideally:

• You have experience with the Fire and Emergency Management industry

What we offer

• Competitive salaries within a transparent salary environment
• Competitive benefits and a profit-sharing program
• Unlimited vacation
• Flexible working conditions; remote or in-person in Edmonton
• Unlimited career opportunities in a high-growth company
• The ability to make an impact and do work that matters

We look forward to hearing from you!