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GoHealth Urgent Care

Joint-venture urgent care platform with systems

Medical Assistant

Clinical Support & Patient AdministrationPosted on Nov 13
Full-timeWilmington, DE, USAIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Graduation from a Medical Assisting Program is required.
  • Basic Life Support certification from the American Red Cross or American Heart Association is required at hire.
  • At hire, one of the following certifications is required: Certified Clinical Medical Assistant verified through the National Healthcareer Association; Certified Medical Assistant verified through the American Association of Medical Assistants; Registered Medical Assistant verified through American Medical Technologists; National Certified Medical Assistant verified through the National Center for Competency Testing; or Nationally Registered Medical Assistant verified through the National Association for Health Professionals.
  • In lieu of an approved Medical Assistant certification, a graduate of an accredited nursing school, a Licensed Practical Nurse, a Registered Nurse, or an Emergency Medical Technician verified through the National Registry of Emergency Medical Technicians is accepted.
  • Computerized Provider Order Entry certification for order entry is required within two weeks of the start date.
  • The role requires basic Medical Assistant skills, quick typing, basic computer knowledge, and proficiency in Microsoft Word and Excel.
  • The role requires attention to detail and the ability to use experience and judgment to perform varied tasks and participate on a team.
  • The role requires written and verbal communication skills and the ability to treat people fairly, respectfully, and sensitively across cultural and social differences.

Responsibilities

  • Assist with patient examinations and treatment under the direction of an urgent care provider.
  • Manage patient check-in and registration, interview patients, measure vital signs, and record information in patient charts.
  • Draw and collect blood samples and prepare specimens for laboratory analysis.
  • Prepare examination rooms for patients.
  • Conduct patient registration, including obtaining required paperwork and insurance documentation and verifying insurance and patient eligibility.
  • Process co-payments and schedule patient appointments for assigned centers.
  • Coordinate provider referrals to assigned specialists.
  • Answer patient questions about their care and keep them informed of their status.
  • Inform technical staff about patient flow.
  • Prepare patients for examination by interviewing them to verify patient information, recording medical history, and confirming the purpose of the visit.
  • Perform preliminary physical tests, including vital-sign measurements, and escalate critical cases to the provider as needed.
  • Conduct point-of-care testing as needed, including flu, strep, urinalysis, electrocardiogram, and human chorionic gonadotropin testing, and provide patient information to providers.
  • Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
  • Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
  • Maintain medical records and scan charts to patient files.
  • Answer phone calls and collect and sort daily incoming and outgoing mail.
  • Maintain the reception area.
  • Conduct courtesy callbacks for patient follow-up.
  • Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment quality-assurance and quality-control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
  • Perform other duties as assigned.

Desired Qualifications

  • Medical Assistant experience is preferred.
  • Front desk experience is preferred.

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
2013

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