Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Assistant Director of Housekeeping. This position reports to the Director of Housekeeping, is responsible for overseeing and managing the Housekeeping and Laundry department, and is department head level.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

The Location

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and top rated restaurants.

Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

The Role - Overview

We are looking for an Assistant Director of Housekeeping who will support the Rooms Division, overseeing the day-to-day operation of the Housekeeping Department assuring that guest rooms, public and employee areas meet the highest standards of cleanliness; as well as, direct the efforts of the Laundry Department. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Prior experience in a mixed-use residential hotel is preferred.

This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Assist in the recruitment, hiring, training, evaluating, disciplining, and motivating of employees.
• Be responsible for the timely completion and posting of all schedules.  Monitor staffing to ensure maximum service, quality, efficiency, and productivity.
• Monitor daily assignments to ensure that proper quotas are maintained.
• Ensure that all daily and bi-weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.
• Once weekly requisition guest supplies from storerooms using the proper requisitioning procedure based on occupancy.  Also, monitor the requisitioning of office and cleaning supplies.
• Inspect all public and back of house areas cleaned on a regular basis to help ensure maintenance of standards. 
• Participate in the monitoring of cost management as it pertains to inventories, use of supplies, labor and energy.
• Become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality, and personnel.  Through the Laundry/Valet Manager, be responsible for the operation of both areas in the absence of the Director of Housekeeping.
• Become familiar with the operation of the Uniform Room, and monitor the maintenance of standards in the area.
• Ensure proper professional working relationship with all departments and divisions within the hotel.
• Command thorough working knowledge of the hotel computer system, especially as it pertains to Housekeeping.
• Inspect at least 50 rooms per week.
• Inspect at least 25 turndown rooms per week.
• Review on a monthly basis all work orders, submitting in writing a list of all outstanding work orders
• Be responsible for various studies and projects as they pertain to Housekeeping.
• Complete any other task as assigned.
• Develop and maintain the "Perfect Room Program" for the guest rooms.
• Participate in conducting and planning monthly departmental meetings.

Qualifications & Experience

·         Applicants are required to have three to five years’ experience in Rooms Operations management positions.

·         A college degree preferably specializing in hotel management or business administration, or equivalent experience is required.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Salary: $80,000

What’s in it for you

• Clothing Allowance 
• Eligible for Participation in the Annual Incentive Plan
• Winter Leisure Pass; ski pass or leisure benefit    
• Use of the Fitness Facility   
• Medical, Dental and Sick leave coverage   
• Company pension plan   
• Employee Travel Program; complimentary and reduced rates at Four Seasons Worldwide  
• Excellent Training and Development opportunities   
• Complimentary meal per shift in our employee dining room   
• Employee Recognition Programs    
• Dry Cleaning Services    
• Onsite parking 

Learn more about what it’s like to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.