Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Osaro

Osaro

51-200 employees

Develops AI software for industrial robotics

Robotics & Automation
Industrial & Manufacturing
AI & Machine Learning

Compensation Overview

$100k - $160kAnnually

Junior, Mid

San Francisco, CA, USA

This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Python
SQL
Zendesk
REST APIs
Linux/Unix

You match the following Osaro's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • A Bachelor’s degree or equivalent experience
  • 2+ years of technical support or software development experience
  • Strong problem-solving and analytical skills
  • Strong written and verbal communication skills
  • Excellent interpersonal skills for engaging with customers and internal stakeholders
  • Basic knowledge of Python scripting - running from the command line, using arguments etc.
  • Basic familiarity with Unix systems
  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis
  • Basic understanding of JSON and Rest APIs
Responsibilities
  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction
  • Monitor system performance and operational metrics to identify and address issues before they impact customers
  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems
  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes
  • Work closely with engineering and product teams to understand system behaviors and improve support protocols
  • Create and maintain customer facing knowledge base articles for commonly encountered issues
Desired Qualifications
  • Experience with industrial robotics applications
  • Proficiency in Python scripting
  • Proficiency in SQL, Grafana or other data visualization tools
  • Background in logistics or fulfillment environments
  • Knowledge of hardware troubleshooting, networking, and IT product management
  • Experience with Rust

OSARO specializes in advanced robotics and artificial intelligence solutions aimed at the automation sector. The company develops AI-powered software that enhances the efficiency and versatility of industrial robots, particularly in complex tasks like automated storage and retrieval systems (ASRS) and robotic bagging solutions. OSARO's technology utilizes machine learning and advanced vision systems to create adaptable robots that improve productivity in various industrial applications, including warehousing and manufacturing. Unlike many competitors, OSARO focuses on licensing its proprietary software to industrial robot manufacturers and integrators, allowing existing robotic systems to become more capable. The company's goal is to transform the automation landscape by providing reliable solutions that meet the evolving needs of modern industries.

Company Size

51-200

Company Stage

Series C

Total Funding

$78.1M

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven automation in e-commerce boosts Osaro's market potential.
  • Advancements in machine vision technology enhance Osaro's robotic precision and adaptability.
  • Collaborations with traditional industrial players expand Osaro's market reach.

What critics are saying

  • Emerging AI robotics startups increase competition, threatening Osaro's market share.
  • Rapid technological advancements require continuous R&D investment to maintain competitiveness.
  • Over-reliance on key partnerships poses risks if these partnerships dissolve.

What makes Osaro unique

  • Osaro's AI software enhances industrial robots for complex tasks like ASRS and robotic bagging.
  • Partnerships with industry leaders like Denso and IHI boost Osaro's market credibility.
  • Osaro's SOC 2 Type II compliance highlights its commitment to data security and confidentiality.

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Benefits

Competitive Salary & Equity

Health, Dental, & Vision

401(k) and FSA

Flexible PTO

Grubhub Allowance & Daily Snacks

Dog Friendly Office

Generous Commuter Benefits

Parental Leave & Support

Growth & Insights and Company News

Headcount

6 month growth

-5%

1 year growth

-3%

2 year growth

-9%
MTD CNC
Sep 24th, 2024
Canon U.S.A. and OSARO Unveil Advanced Robotic Bagging Solution!

Canon U.S.A. has partnered with OSARO Inc. to introduce a cutting-edge robotic bagging system that leverages Canon's innovative force-torque sensor technology.

Business Wire
May 6th, 2024
Osaro Appoints Adi Dalvi As Vp Of Sales, Bolstering Enterprise Robotics Expertise

Dalvi's extensive experience in commercializing AI-powered and vision-guided robotics solutions to large enterprise clients, particularly within logistics and e-commerce, will be pivotal in driving OSARO’s strategic global growth. (Photo: Business Wire)Dalvi's extensive experience in commercializing AI-powered and vision-guided robotics solutions to large enterprise clients, particularly within logistics and e-commerce, will be pivotal in driving OSARO’s strategic global growth. (Photo: Business Wire)SAN FRANCISCO--(BUSINESS WIRE)--OSARO, a global leader in machine-learning-enabled robotics for e-commerce, has appointed Adi Dalvi as vice-president of sales for North America. Dalvi's extensive experience in commercializing AI-powered and vision-guided robotics solutions to large enterprise clients, particularly within logistics and e-commerce, will be pivotal in driving OSARO’s strategic global growth.“I’m incredibly excited to join OSARO and apply my deep understanding of the logistics and e-commerce sectors to help the company expand its global reach,” said Adi Dalvi. “My familiarity with OSARO’s key markets in North America, coupled with my insights into evolving customer needs, positions me to drive significant growth across these regions.”“Having worked extensively with North American logistics, fulfillment, and e-commerce companies, I understand their need for flexible automation solutions that deliver a strong ROI,” said Adi Dalvi. “OSARO delivers intelligent robotics that adapt to warehouse demands, boost efficiency, and enable workers to assume roles that are less dangerous

Business Wire
Apr 30th, 2024
Osaro Achieves Soc 2 Type Ii Compliance, Prioritizing Customer Data Security

An approved third-party AICPA auditing firm evaluated OSARO’s internal controls, policies, and procedures against two essential trust service criteria: security and confidentiality. The resulting report attested that OSARO achieved SOC 2 Type II compliance. (Graphic: Business Wire)An approved third-party AICPA auditing firm evaluated OSARO’s internal controls, policies, and procedures against two essential trust service criteria: security and confidentiality. The resulting report attested that OSARO achieved SOC 2 Type II compliance. (Graphic: Business Wire)SAN FRANCISCO--(BUSINESS WIRE)--OSARO has become the first robotics AI software company in the e-commerce fulfillment sector to achieve Service Organization Control (SOC) 2 Type II compliance. This important data security standard, which was developed by the American Institute of Certified Public Accountants (AICPA), underscores OSARO’s unwavering commitment to protecting customer data and maintaining the most rigorous security policies and procedures in the industry.An approved third-party AICPA auditing firm evaluated OSARO’s internal controls, policies, and procedures against two essential trust service criteria: security and confidentiality

Business Wire
Apr 24th, 2024
Industry Veteran Brent Barcey Joins Osaro As Svp Corporate Development To Fuel Growth In E-Commerce Robotics

The appointment of Brent Barcey as SVP of corporate development comes at a pivotal time for OSARO, which recently announced a partnership with Tokyo-based IHI Logistics & Machinery Corporation (IHI). The e-commerce market is experiencing explosive growth, placing immense pressure on fulfillment centers to meet ever-increasing customer expectations. OSARO’s AI robotic software powers a broad and compelling range of automation solutions, enabling fulfillment centers to reduce labor challenges, improve efficiency, and reduce costs by automating piece-picking tasks across the operation–from depalletizing incoming inventory to packaging outbound orders in kits and polybags. (Photo: Business Wire)The appointment of Brent Barcey as SVP of corporate development comes at a pivotal time for OSARO, which recently announced a partnership with Tokyo-based IHI Logistics & Machinery Corporation (IHI). The e-commerce market is experiencing explosive growth, placing immense pressure on fulfillment centers to meet ever-increasing customer expectations. OSARO’s AI robotic software powers a broad and compelling range of automation solutions, enabling fulfillment centers to reduce labor challenges, improve efficiency, and reduce costs by automating piece-picking tasks across the operation–from depalletizing incoming inventory to packaging outbound orders in kits and polybags

Business Wire
Apr 24th, 2024
Industry Veteran Brent Barcey Joins OSARO as SVP Corporate Development to Fuel Growth in E-commerce Robotics

Barcey joins OSARO from Plus One Robotics, where he served as vice president of sales and business development.