Access Control Technician

Access Control Technician

Yrs of exp: minimum of 3+ years

Responsibilities

• ACS/CCTV break/fix support, including troubleshooting controllers, readers, locks, door hardware, cameras, network connectivity, power, and related field devices.

• Small Moves, Adds, and Changes (MAC) such as reader/camera replacements, device relocations, hardware changes, and other minor system modifications.

• Emergency and P0 response for critical physical security system outages or failures.

• Performing onsite troubleshooting and validation before escalating issues to integrators, manufacturers, IT, or other support teams.

• Supporting system testing, commissioning, and post-installation validation.

• Identifying recurring hardware or infrastructure issues and escalating larger systemic problems to the Corporate Security Systems team.

• Coordinating with cross-functional partners including IT, Real Estate & Workplace (REW), and Design & Construction (D&C) when work involves network infrastructure, power, construction, doors, locks, or other building systems.

• Supporting preventative maintenance and proactively identifying offline, degraded, or failing ACS/CCTV equipment before it results in a larger outage or user-facing issue.