Quality & Technical Manager - Manufacturing

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

The Quality & Technical Manager is the quality advocate for the plant, providing leadership in improving, monitoring and maintaining quality systems and programs, and supporting processes to ensure compliance to regulatory requirements for the industries we serve. Key drivers are assuring compliance to specifications on incoming materials, in-process conditions and finished products. Assures the ongoing reduction of quality attribute variation utilizing Statistical Process Control (SPC) methodology to improve the acceptance of our products by our customers.  Serves as the point of contact with customers when product quality exceptions occur.  Develops, implements and supports the plant’s Quality Systems and Process Improvement projects to enable and assure production of a high quality product at a value that meets or exceeds our customer’s requirements.

WHAT YOU GET TO DO                                                                           

• Acts as a safety leader and puts safety first in all responsibilities. Works in conjunction with the EHS Manager to establish and maintain all policies and programs to assure a safe working environment.
• Provide hands-on (roll up your sleeves) management of the elements of the Quality Management System. These include quality action plans, validations, customer complaints and internal holds, standard work, audit processes, document control, test methods, and quality test equipment. Ensure training is conducted for quality management system elements.
• Ensure plant systems are tied into corporate standards via reviews and audits
• Generate scorecards and reports for all aspects of plant quality, not limited to and including VOC, CARs, SCARs, COAs, SPC reporting, losses, internal, and third party & customer audits.
• Ensure that quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO13485, GMP 21CFR part 820, FDA, Medical, Pharma etc.) applicable to industry.
• Conducts advanced statistical analysis and process capabilities for process and product quality.
• Independently manages customer interactions as it relates to product or service quality
• Identify, define and promote awareness of customer requirements for the plant.
• Manages and trains the activities of the Quality Team including the lab/quality technicians.
• Performs all elements of supervision over direct reports – performance reviews, hiring, salary administration, training, recognition, discipline, etc.
• Directs activities and priorities of Process Engineers, and the Quality Department.
• Identifies, develops and implements plans for cost reduction, waste reduction, increased through and general process improvement.
• Ensures compliance and monitors resources for the maintenance and continuous improvement of the plant Product Quality Safety systems.
• Assists in Product Development by applying working knowledge of manufacturing capabilities to ensure design control and scale-up protocol is met at onset of any new project initiation.
• Site administrator of all incoming orders, specs, waivers, and Projects in Amcor Commercialization System. Administers the product specification system from the creation of new specs in conjunction with Sales and R&D to requesting revisions and / or deviations as required to optimize performance.
• Supervises internal validations to determine key process variables for the manufacturing processes.
• Carries out the necessary actions/steps to ensure new products conform to the Customers manufacturing and quality needs, and that it falls within our manufacturing process capabilities.
• Maintains overall Quality system/department in the facility by assuring current procedures and practices are appropriate to comply with customer requirements and specifications. Responsible for incoming verification of purchased products, in process inspection and final review of all products.
• Demonstrates a proactive awareness of, and adherence to, all suitable and relevant Environmental, Health and Safety policies and procedures.
• Acts as a liaison between Sales, R&D, Manufacturing, and customers when necessary, in regards to quality expectations, performance at the customer’s facility, and manufacturing process capabilities to ensure all parties are kept well informed and regularly updated.
• Manages the Corrective Action system by assisting Supply Chain, Customer Service, Customer Focused Quality, and the manufacturing groups in the resolution of quality concerns and complaints.
• Actively participates and leads teams in support of continuous improvement initiatives and establish a CI culture.
• Establish a culture of continuous improvement in Quality.
• Active member of the plant leadership team

WHAT WE VALUE

• Technical Knowledge
• Must have effective communication skills to execute quality programs and communicate with employees at all levels of the plant.
• Exceptional problem solving and analytical skills with the ability to make quick and appropriate decisions.
• Collaboration and Influencing
• Strong Customer Service Focus
• Strong Team Leadership with ability to manage, coach, and develop people, talent and skills.
• Demonstrate Energy, Empowerment and Execution
• Lives Amcor Core Values and leads by example

WHAT WE WANT FROM YOU

• ASQ CMQ/QE or ASQ CQE certification preferred.
• Minimum of five (10) years of manufacturing industry experience to include positions in both quality QA/QC and Operations/Production.
• 7 years’ experience or involvement in Technical and Quality Management with medical device experience
• 2-3 years of demonstrated achievement in a Leadership /Supervisory position.
• Demonstrated project management experience.
• Knowledge of Quality System Software and Quality Engineering tools.
• Must have a thorough understanding of GMP 21CFR part 820, FDA, ISO13485/medical validation experience, common Quality and Problem Solving tools such as Statistical Analysis, DOE, Pareto charts and Histograms
• Strong proficiency in PC-based tools including Excel, PowerPoint, Word and Outlook required. Minitab and previous SAP experience a plus.
• Bilingual - English/Spanish speaking required

Updated Expected Compensation Range: $120,000-$140,000

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Compensation

The starting salary for this position is expected to be between $98,000 to $134,750 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.

The salary range provided reflects the anticipated starting salary base pay for this role at the time of this posting and does not necessarily reflect full earning potential over the course of employment. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)