Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
At least two years in a Front Office supervisory position.
Preferably experience within a five-star property or residence.
A proven track record with good career progression.
Eligibility for a working permit in the country of hire.
Higher college education and/or hotel management background.
Ability to work and communicate in a multinational environment.
Fluency in spoken and written English and Russian.
Responsibilities
Welcome, meet, and farewell residents and guests, and communicate with them while providing high-quality service.
Make immediate decisions concerning the well-being of residents and guests.
Under the Operations Manager’s guidance, assess and ensure residence goals are met.
Support the residence front desk and concierge to ensure smooth, prompt, and effective service.
Substitute for the Front Office Duty Manager in their absence.
Handle residents’ and guests’ comments and complaints and follow up on resolutions.
Ensure fire exits remain unobstructed in accordance with the health and safety policy.
Support all departments.
Provide residents and guests with prompt, cordial attention and personal recognition, and resolve related problems.
Inform and coordinate with operating departments about matters that concern them.
Review daily arrival correspondence, familiarize yourself with residents’ and guests’ needs, and follow up as required.
Maintain appropriate conduct, dress, uniforms, hygiene, appearance, and posture standards for departmental employees.
Keep residence information accurate and up to date.
Promote in-house sales and facilities to maximize residence revenue.
Carry out duties in line with residence emergency procedures.
Inspect front- and back-of-house areas for cleanliness and health and safety, and report faults to the relevant departments.
Inspect outside areas daily.
Coordinate with and assist security personnel on related matters.
Respond promptly to operational requests from residence sections.
Attend to referred and unresolved problematic situations.
Conduct an efficient handover with the incoming team member.
Perform additional responsibilities and tasks as required by business and residence needs.
Desired Qualifications
An additional language is a plus.
The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.
Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.
Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
Substitutes the Front Office Duty Manager in their absence
Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
Supports and assists all departments.
Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Ensures that all residence information is kept accurately and up to date.
Promotes in house sales and facilities to maximize residence revenues.
Understands and carries out duties in line with Residence Emergency Procedures.
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Inspects outside areas on a daily basis.
Co-ordinates/assists security personnel in all related matters.
Responds promptly to any operational requests from residence sections.
Attends to referred and unsolved problematic situations.
Conduct efficient hand-over with coming team member.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.
Eligible for a working permit in country of hire
Higher College and or Hotel Management
Minimum 2 years Front Office supervisory position
Preferably within a 5-star property or residences
Proven track record with good progression.
Mature & Customer focused.
Ability to work and communicate in a multinational environment
Fluent in English & Russian (verbally and written)