General Manager - Clinical Supply Services

Position Summary

Catalent is seeking a General Manager to lead its Philadelphia Clinical Supply Services (CSS) operation, the company's North American Center of Excellence for clinical supply packaging, labeling, storage, and distribution supporting global pharmaceutical and biotechnology customers.

Clinical Supply Services supports the delivery of investigational products used in clinical trials worldwide, helping customers accelerate the development of innovative therapies for patients.

Reporting to the Vice President, Operations, the General Manager will provide overall leadership for a large-scale, customer-facing operation and will be accountable for site performance across safety, quality, delivery, cost, customer satisfaction, and employee engagement. This role offers the opportunity to lead a critical operation supporting global clinical development programs while driving operational excellence and business growth.

This position is based onsite at Catalent's Philadelphia, PA facility (5 days per week).

The Role

• Provide overall leadership and strategic direction for the Philadelphia Clinical Supply Services operation, ensuring alignment with business objectives and customer expectations
• Own site performance across safety, quality, delivery, cost, employee engagement, and customer satisfaction
• Lead, develop, and inspire a high-performing organization across operations and support functions
• Drive operational excellence through effective planning, execution, continuous improvement, and performance management
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement
• Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures
• Serve as the primary executive point of contact for customers, building strong partnerships through site visits, business reviews, and ongoing engagement
• Establish and monitor key performance indicators, ensuring disciplined operating reviews and achievement of business objectives
• Lead workforce planning, talent development, succession planning, and employee engagement initiatives
• Partner cross-functionally across Operations, Quality, Supply Chain, Finance, HR, Engineering, and Commercial teams to support business growth and customer success
• Champion a customer-first mindset while ensuring operational scalability, reliability, and profitability

The Candidate

• Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred
• 10+ years of leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or other highly regulated manufacturing and operations environments
• Direct experience in clinical supply services is preferred
• Demonstrated success leading large, complex operations and multi-level teams
• Strong understanding of clinical supply services, pharmaceutical packaging, distribution, logistics, manufacturing operations, or related regulated industries
• Deep knowledge of cGMP requirements and regulatory expectations
• Demonstrated success leading operational transformation initiatives, driving performance improvements, and building high-performing teams in complex environments
• Strong business and financial acumen (Full P&L Ownership required) with experience balancing strategic priorities and operational execution
• Experience managing customer relationships in a contract services or customer-facing environment preferred
• Exceptional leadership presence with the ability to influence, engage, develop, and inspire teams

Catalent Leadership Competencies

• Leads with Integrity and Respect
• Delivers Results
• Demonstrates Business Acumen
• Fosters Collaboration and Teamwork
• Champions Change
• Engages and Inspires
• Coaches and Develops

Why Join Catalent?

• Lead a flagship Clinical Supply Services operation supporting global pharmaceutical and biotechnology customers
• Play a critical role in helping bring innovative therapies to patients worldwide
• Join a global leader in drug development and delivery supporting more than 7,000 life-saving and life-enhancing products annually
• Defined career path with ongoing development opportunities
• Competitive compensation and benefits package
• Medical, dental, and vision benefits effective on day one
• 152 hours of PTO plus 8 paid holidays
• Tuition reimbursement
• WellHub wellness program
• Perkspot employee discount program

Catalent offers rewarding opportunities to further your career while making a meaningful impact on patients around the world.

personal initiative. dynamic pace. meaningful work.

Catalent is an Equal Opportunity Employer, including disability and veterans.

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to [email protected] for us to investigate with local authorities.

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Volunteer Work Disclosure: Applicants for employment in Massachusetts may include in their employment history any verified work performed on a volunteer basis.

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