Executive Casino Host - Spanish Bilingual

• High school diploma or GED preferred.

• Ability to obtain and maintain a Colorado Gaming License.

• Prior casino experience with a strong understanding of casino operations and marketing practices required.

• Excellent interpersonal, public relations, and customer service skills.

• Proficiency with Microsoft Office and the ability to learn multiple casino tracking systems, including but not limited to CMS, AS-400, and LMS.

• Demonstrated ability to learn essential job functions and computer systems within 90 days of hire.

• Subject to random drug testing throughout the year.

ADDITIONAL REQUIREMENTS

• Ability to review, analyze, and interpret player data and related documentation.

• Ability to maintain strict confidentiality regarding financial information, company policies, and marketing strategies.

• Strong verbal and written communication skills with guests and all levels of staff.

• Ability to work effectively under frequent time pressures in a fast-paced, highly interruptive environment.

• Strong problem-solving and analytical skills.

• Ability to work a flexible and irregular schedule, including nights, weekends, and holidays.

• Ability to move throughout the casino property to observe play and meet with guests.

• Physical requirements include walking (55%), standing (25%), sitting (10%), and lifting (10%) up to 50 pounds.

• Ability to work in a brightly lit, smoke-filled casino environment with moderate to high noise levels.

• Reliable attendance and punctuality are essential.

• Consistently provide superior guest service and maintain positive relationships with casino guests and team members, including effectively managing difficult situations in a professional manner.

• Identify, develop, and maintain relationships with VIP players to enhance loyalty and gaming engagement.

• Evaluate player activity and gaming performance to determine appropriate complimentary services and amenities.

• Communicate with VIP players via telephone, written correspondence, and on-floor interaction regarding casino services, promotions, and special events.

• Conduct outbound telemarketing efforts, including a minimum of 100 or more cold calls per week.

• Collaborate with the Marketing Department to support special events, tournaments, and promotional activities.

• Serve as a liaison between guests and management to ensure prompt resolution of concerns and overall guest satisfaction.

• Maintain accurate and timely completion of all assigned reports, documentation, and administrative duties.

• Review player activities, promotions, and overall account status with the Manager of Marketing Operations.

• Provide ongoing feedback to management regarding VIP player preferences, concerns, and trends.

• Complete all required company training within established timelines.

• Perform additional duties as assigned.