A bit about you

We’re seeking a Platform Coordinator (Associate Account Manager) with 1 year of account management experience in Ad Tech / Digital advertising to join our Platform team. The Platform Coordinator is primarily responsible for providing technical solutions for streamlining operations, trafficking and managing mobile campaigns and establishing successful and long-lasting relationships with our customer base. A successful candidate will demonstrate meticulous attention to detail and have a winning attitude. If you’re a digital advertising enthusiast with relevant technical account management experience, we invite you to talk to us about our Platform Operations Specialist team at GroundTruth.

You will

• Execute with input from Platform Specialists and Team Leads
• Partner with peers to manage clients’ backend requirements, grow business & overcome daily hurdles
• Communicate with customers (infrequently)
• Support the team while delivering upon tasks set by manager and senior staff
• Provide campaign support  
• Possess knowledge of, and ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick
• Monitor hybrid campaigns and ensure 100% delivery
• Facilitate custom ad hoc requests
• Traffic/create new campaigns in GroundTruth’s platform “Ads Manager”
• Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously
• Be the first point of partner contact for any technical guidance, campaign setup and training requests
• Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met
• Track and resolve Zendesk Requests
• Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues
• Gather all feedback from the client and relay it back to the Product and Technology teams

You have

This is our ideal wish list, but most people don’t check every box on every job  description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we’d love to hear from you.

• Trafficking experience
• Bachelor’s degree and 1 year of relevant experience (or 3 years with no degree) in a digital media, performance marketing agency, social agency, account management, or media sales role
• A passion for technology and deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc.
• Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
• Proficiency in Office Suite, Excel, PowerPoint or Keynote

You are

• A fast learner and creative problem solver that loves to seek out solutions and doesn’t wait for answers 
• Organized, detail-oriented and adept at prioritizing and managing multiple tasks at one time
• Driven by your partners’ success and believe you play a direct role in your partner’s ability to succeed
• Dynamic, hard-working, and able to pivot direction quickly to keep up with business demand
• Able to think strategically, courteously and responds swiftly to customer requests
• Technically competent (understand software, hardware, networks, etc.)
• Motivated, goal orientated, and persistent, open to learning new skills and software
• Responsible and responsive: can work with minimal direction
• Dynamic, problem-solving, and work well in a fast-paced environment
• A team player and not afraid to roll up your sleeves and help when needed
• Self-sufficient and not afraid to take the lead and manage tasks independently
• Coachable and open to feedback
• Respectful: we treat each other with respect and assume the best of one another

Not afraid to have fun!

What we offer

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love

• Remote-first philosophy, subject to each manager’s discretion depending on the needs of the role
• Flexible vacation
• Daily lunch credit when working in-office
• Fully stocked snacks and beverages
• 401(k) employer match
• Fully-paid medical premiums for employees
• Generous parental leave
• Active DEIB Committee with regular initiatives
• Inclusion Academy seminars
• Wellness and gym reimbursement
• Family and pet expense reimbursement
• Education and coaching reimbursement program
• Option for mobile phone reimbursement or separate company phone
• Equity analysis to ensure fair pay

Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at malito:[email protected]