Full-Time

Global Director of Customer Success

Defense and Intelligence

Confirmed live in the last 24 hours

Planet

Planet

1,001-5,000 employees

High-resolution satellite imagery subscription service

Data & Analytics
Aerospace

Senior, Expert

Remote in UK

Remote position based in Germany, the Netherlands, or the United Kingdom.

US Top Secret Clearance Required

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Planet's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 8+ years relevant work experience
  • 6+ years supervisory / leadership experience
  • Defense and Intelligence background
  • Extensive customer facing experience or equivalent experience
  • Exceptional customer communication, negotiation, and presentation skills
  • Experience driving value, expansion, and renewals with customers
  • Ability to lead and influence others
  • Excellent verbal and written communication skills in English
Responsibilities
  • Build and manage a talented global team focused on the Defense and Intelligence sector
  • Collaborate with the Product and Sales leaders to craft a Global Defense and Intelligence strategy
  • Serve as Executive sponsor for Defense and Intelligence customer success initiatives
  • Own Net Retention and Gross Retention targets for the Defense and Intelligence sector
  • Serve as an escalation point and customer advocate for the Defense and Intelligence sector
  • Serve as the voice of the customer, advocating to improve our Defense and Intelligence solutions with the Product team
  • Share your success by working with Marketing teams to ensure your Defense and Intelligence team's customer success stories are shared far and wide!
Desired Qualifications
  • Excellent verbal and written communication skills in two or more languages
  • Experience with intelligence analysis and insights
  • Previous experience in consulting
  • Experience successfully working in a matrix environment
  • GIS or remote sensing background
  • Have held or currently have a security clearance

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

$617.1M

Headquarters

San Francisco, California

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven analytics can expand into agriculture and urban planning sectors.
  • Partnerships with platforms like UP42 enhance data offerings and capabilities.
  • Smart city management using satellite data offers new revenue streams.

What critics are saying

  • Increased competition from companies like Antaris threatens market share.
  • Recent layoffs may impact operational efficiency and innovation.
  • Expansion of partnerships may stretch resources, reducing service quality.

What makes Planet unique

  • Planet operates the largest fleet of Earth-imaging satellites globally.
  • Their subscription model ensures continuous revenue from diverse sectors.
  • Planet's AI-driven analytics enhance satellite imagery insights significantly.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

2%
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