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Full-Time

Project Manager

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI-powered customer intelligence platform

AI & Machine Learning
Consumer Goods
Data & Analytics

Senior

Kitchener, ON, Canada

Category
Project Management
Business & Strategy
Required Skills
Communications
Management
Salesforce
JIRA
Marketing
Requirements
  • Bachelor's degree or equivalent practical experience working with SaaS products
  • PMP/PMI certification would be a plus
  • 5 - 7 years of previous Project Management experience, preferably in the VoIP or CCaaS or Telephony industry
  • Prior experience working with Smartsheets or a similar project-tracking platform
  • Thorough and detailed project hygiene to track all hours, and project tasks
  • Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects
  • Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms
  • Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product and other teams when needed
  • Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds
  • Exceptional escalation management and change management skill set
Responsibilities
  • Master the Dialpad deployment methodology and the various tools to assist customers during deployment
  • Lead deployment projects with customers in all segments implementing all Dialpad products and features focused on Dialpad Ai
  • Use various cloud platforms and tools to manage, track, and monitor projects and customer health
  • Host admin training sessions for customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues
  • Set clients up for success on their new communications platform
  • Partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery

Dialpad offers a comprehensive AI-powered customer intelligence platform that integrates a suite of services like AI Contact Center, AI Sales, AI Voice, and AI Meetings with AI Messaging. This platform significantly enhances productivity, collaboration, and customer satisfaction by leveraging advanced features like real-time transcription, sentiment analysis, live coaching, predictive customer satisfaction scores (CSAT), and more. Serving over 30,000 brands and millions of users, Dialpad's platform optimizes both team and customer conversations, making it invaluable in today's data-driven business environment.

Company Stage

Series F

Total Funding

$455M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

22%