AI Deployment Leader
About the job
- Experience owning enterprise or mid-market customer relationships, with accountability for outcomes.
- Strong commercial judgment, including understanding customer goals, identifying expansion opportunities, and connecting product usage to business value.
- Analytical and operational rigor, including bringing structure to messy problems.
- Technical curiosity and independence, with the ability to quickly learn how the product works, how customers’ systems operate, and where the two connect without needing to be an engineer.
- Clear communication with executives and technical teams.
- Own the post-sale relationship for a portfolio of enterprise customers, from launch through expansion.
- Build repeatable deployment frameworks for complex enterprise rollouts to streamline execution and accelerate time-to-value.
- Help customers measure impact, identify gaps, and find opportunities to use the product more broadly.
- Spot expansion opportunities early, build the case for them, and partner with the founders to grow usage and revenue.
- Bring customer feedback and deployment learnings back to product and engineering, helping shape what the company builds next.
- Create the operating foundation for this function, including critical AI workflows, optimizing for repeatability, quality, and scale.
- Experience in financial services, collections, insurance, or another highly regulated industry.
- Experience building or launching something, such as a side project, internal tool, product, process, or new function.
- Familiarity with voice AI or AI products used in production.
- Early-stage startup experience, or a strong desire to build in a fast-moving, high-ownership environment.
About the company
Domu AI provides an Intelligent Engagement Layer for regulated servicing, offering a unified platform to orchestrate multi-channel outreach (Voice AI, Email, WhatsApp, SMS, QA) for banks and insurers. It uses adaptive, human-like generative AI to replace rigid playbooks, automating sales, servicing, lead qualification, and debt recovery while preserving customer experience and compliance. The platform coordinates communications and automated workflows across channels in one system, enabling non-technical teams to design engagement sequences without custom coding. Its focus on regulated industries at enterprise scale, with governance and compliance features across channels, differentiates it from general contact-center tools; the goal is to automate customer interactions at scale without compromising service quality or regulatory compliance.
Company Size
51-200
Company Stage
Seed
Total Funding
$130K
Headquarters
San Francisco, California
Founded
2022
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Simplify's Take
What believers are saying
- Domu closed a $25 million Series A led by Standard Capital.
- Alorica reported 87% payment success and improved servicing after Domu deployment.
- Its 2026 Y Combinator launch showcases strong momentum in financial-services automation.
What critics are saying
- CFPB, TCPA, and FDCPA violations can trigger enforcement, fines, and customer shutdowns.
- Banks replace vendors after one compliance incident; Domu’s trust moat collapses fast.
- Incumbents like NICE and Genesys bundle agentic automation into existing enterprise contracts.
What makes Domu AI unique
- Domu’s Y Combinator-backed voice AI targets regulated collections and servicing workflows.
- It claims 8 of the 20 largest banks and insurers across the Americas.
- Domu reports 73 million AI calls for Nu and 16,000 for Alorica.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Mental Health Support
- Paid Vacation
- Wellness Program
- Company Equity