ASM International

Semiconductor deposition equipment and ALD tech

Senior Engineer 2 - Global Product Support

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeTama, Tokyo, JapanNo salary listed

About the Job

Requirements

A bachelor's degree in Mechanical, Electrical, or Aeronautical Engineering, or related science; practical experience is considered more important than formal education.
At least five years of hands-on experience with PECVD or plasma technologies is preferred.
A strong background in troubleshooting semiconductor manufacturing equipment.
Experience with plasma-related processes such as PECVD or etching; semiconductor company experience is preferred.
Ability to communicate effectively in English and Japanese for internal and external discussions, including with U.S.-based customers.
Customer-facing experience and the ability to explain issues and root causes and manage expectations.
A strong sense of ownership and the ability to drive issues end to end and follow through to resolution.
Willingness and ability to travel globally up to 50% of the time.
Experience working with senior stakeholders is beneficial.
Strong presentation and expectation-management skills are beneficial.
Experience collaborating in cross-functional, global teams is beneficial.
A teamwork-oriented mindset with clear communication, accountability, perseverance, and problem-solving ownership.

Responsibilities

Provide expert-level technical support for advanced PECVD and plasma-based equipment.
Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support.
Lead root-cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams.
Work with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements.
Support system installations, upgrades, engineering change implementations, and customer technical training.
Coordinate technical and administrative support activities, including installation, repair, preventive maintenance, and upgrades at customer sites.
Report design, reliability, and maintenance issues to design and software engineering teams.
Communicate directly with customers, from engineers to management-level stakeholders such as directors and vice presidents.
Collaborate with a global support team across Japan, Korea, and Arizona.
Travel globally up to 50% of the time, approximately six months per year.

Desired Qualifications

Mandarin proficiency is beneficial for supporting the largest customer.
Experience with PECVD or plasma technologies and semiconductor company experience are preferred.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

You will play a key role in ensuring the performance, reliability, and success of our advanced plasma-based semiconductor equipment.
This role places you at the center of customer-facing technical support, working closely with key global customers, while partnering with engineering teams in Tama and collaborating with global colleagues across Japan, Korea, and the United States. Through deep technical expertise, strong ownership, and clear communication, you will directly contribute to ASM’s ability to deliver world-class support in a fast-moving, innovative environment.

What you will be working on

Provide expert-level technical support for advanced PECVD and plasma-based equipment
Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support
Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams
Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements
Support system installations, upgrades, engineering change implementations, and customer technical training
Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites
Report design, reliability, and maintenance issues to design and software engineering teams
Communicate directly with customers (engineers through management-level stakeholders such as Directors and VPs)
Collaborate with a global support team across Japan, Korea, and Arizona
Travel globally up to 50% of the time (up to approximately six months per year)

What we are looking for

Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
At least 5 years of hands-on experience with PECVD / plasma technologies preferred
Strong background in troubleshooting semiconductor manufacturing equipment
Experience with plasma-related processes (e.g., PECVD, etching); experience at semiconductor companies preferred
Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
Willingness and ability to travel globally (up to 50%)

What sets you apart

Mandarin proficiency, beneficial for supporting our largest customer
Experience working with senior stakeholders
Strong presentation and expectation-management skills
Experience collaborating in cross-functional, global teams
A mindset driven by teamwork, clear communication, accountability, perseverance, and problem-solving ownership

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

About the Company

ASM International

Semiconductor deposition equipment and ALD tech

ASM International designs and supplies equipment and technologies for semiconductor fabrication, focusing on thin-film deposition processes such as chemical vapor deposition (CVD) and atomic layer deposition (ALD). Its products are used in making microchips by depositing ultra-thin material layers with precise control at the atomic level, enabling smaller and more powerful devices. The company built a global footprint through operations in the Netherlands, the US, Hong Kong, and Japan, and separated ASML Lithography (a joint venture with Philips) to focus on deposition while ASML develops photolithography systems. In recent years, ASM has sharpened its strategy around ALD, a process that creates uniformly thin layers one atomic layer at a time, allowing continued scaling of semiconductor devices. The goal is to be a core supplier of deposition technology and tools that enable chip manufacturers to produce smaller, faster, and more energy-efficient semiconductors.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Almere, Netherlands
Founded: 1968

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