Full-Time
ServiceNow Manager
CRM & Front Office Solutions
Posted on 8/20/2026
RSM
1,001-5,000 employees
Audit, advisory, and accounting services network
Compensation Overview
$107k - $214.5k/yr
No H1B Sponsorship
Houston, TX, USA + 7 more
More locations: Nashville, TN, USA | Cleveland, OH, USA | Philadelphia, PA, USA | Chicago, IL, USA | Charlotte, NC, USA | United States | Baltimore, MD, USA
Remote
Client engagements may require travel.
 Consulting (1) |
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- Five or more years of experience implementing CPQ, CRM, or customer service management solutions on ServiceNow, Salesforce, or comparable enterprise platforms.
- Ability to independently lead client-facing implementations while owning scope, timeline, and the client relationship at the project level.
- Deep understanding of CPQ concepts, including guided configuration, pricing rules, approval workflows, quote-to-order, and amendment management.
- Experience conducting data and process readiness assessments before implementation begins.
- Strong communication and presentation skills, including comfort presenting to technical teams and executive stakeholders.
- Consulting or professional services background with experience managing multiple engagements simultaneously.
- Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations for mid-market and enterprise clients.
- Own the full project lifecycle from requirements and process design through configuration, testing, training, and go-live support.
- Conduct data readiness assessments before CPQ implementations, ensuring clients have the required catalog structure, pricing logic, and contract data.
- Design and document CPQ workflow architecture, including guided configuration, pricing rules, approval chains, quote-to-order flows, and amendment management.
- Manage client relationships at the project level by setting expectations, communicating status, and ensuring client satisfaction throughout engagements.
- Mentor and guide junior team members on delivery methodology, platform configuration, and client engagement.
- Define and document RSM's CPQ and Front Office delivery methodology, including frameworks, templates, and repeatable processes.
- Develop solution plays and client-facing materials that communicate RSM's Front Office capability to the market.
- Support business development conversations by participating in client meetings, contributing to proposals, and helping scope and price engagements.
- Work with the ServiceNow commercial team and account executives to identify CPQ migration opportunities, particularly for organizations transitioning from Salesforce CPQ following its end of sale.
- Contribute to RSM's Propel industry solution by defining the CPQ and Front Office capability within that framework.
- Lead at least one CPQ implementation to a successful go-live within the first year, publish RSM's Front Office solution play, and contribute materially to the practice pipeline.
- Hands-on ServiceNow CRM or CPQ implementation experience.
- Experience migrating clients from Salesforce CPQ to an alternative platform.
- Familiarity with subscription modeling, co-terming, proration, and ramp deal structures.
- ServiceNow Certified Implementation Specialist in CRM or a related module.
- Experience in the technology, financial services, or manufacturing industries.
- Experience building or contributing to a new practice or service line within a consulting firm.
RSM is a global network of independent firms providing audit, tax, and advisory services. In France, the network has 14 offices, about 1,100 collaborators and 85 partners, organized to deliver tailored services for SMEs, mid-market companies, and large enterprises. It operates through methodologies that combine business-area expertise with sector specialization, strong involvement of partners, and high-level professionals building durable client relationships, all guided by human-centric values. Worldwide, RSM is present in more than 120 countries with 41,000 professionals and global revenue of about $5.4 billion, enabling support for clients in every development phase both in France and abroad.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1964
Get referred to RSM
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Simplify's Take
What believers are saying
- RSM Mexico joined the transatlantic partnership in June 2026, widening cross-border deal flow.
- RSM launched Ask Luca in January 2026, accelerating audit workflows with generative AI.
- RSM International added Latvia in May 2026 and reported 4% global revenue growth in 2025.
What critics are saying
- RSM US cut about 300 jobs in May 2026, mostly assurance and corporate functions.
- Cedra Norge acquired RSM Norge after Økokrim fraud charges and a compensation lawsuit in 2026.
- Repeated member-firm scandals can fracture the network brand and push multinational clients elsewhere by 2027.
What makes RSM unique
- RSM’s January 2026 transatlantic platform spans 23,000 professionals across six countries.
- RSM International’s member-firm model keeps local legal entities while sharing brand, governance, and clients.
- RSM’s middle-market specialization fits complex cross-border clients needing audit, tax, and consulting together.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
Kenya moves to establish first National Lottery Operator. August 20, 2026 Discover more Subscribing To International News Magazines Streaming Historical War Documentaries Businesses National Lottery Board Chairperson Dr Farida Karoney said that the National Lottery will fund charitable and humanitarian work, uplifting communities across the country. The National Lottery Board has set the ball rolling for the establishment of Kenya's first National Lottery Operator whose proceeds will go towards uplifting communities across the country. Speaking during a media briefing in Nairobi, National Lottery Board Chairperson Dr. Farida Karoney said a consortium led by RSM Eastern Africa in partnership with QLOT Consulting of Sweden had been appointed to guide the process. She said that the consortium will work closely with the Board from transaction structuring through to operator onboarding and launch readiness adding that the appointment was a culmination of an open international tender conducted under the Public Procurement and Asset Disposal Act, 2015. Dr. Karoney said that the tendering process was evaluated using the Quality and Cost Based Selection methodology. "The consortium emerged as the highest-ranked and most responsive bidder," she said. Discover more Tracking Executive Branch Policy Changes businesses "RSM Eastern Africa brings depth in transaction advisory and institutional strengthening across Kenya's public sector," said Dr. Karoney, adding: "QLOT Consulting, an Associate Member of the World Lottery Association, brings internationally benchmarked experience from the world's most sophisticated lottery procurements." The assignment includes a structured knowledge-transfer programme, so that expertise is retained within the Board, she pointed out. "The appointment of a credible, multidisciplinary Transaction Advisor is a defining step in building a National Lottery that Kenyans can trust. It is a statement of intent that our National Lottery will be structured transparently, governed responsibly, and built to international best practice, with every shilling raised channelled toward good causes that uplift communities across the country," she affirmed. The Board is established under the National Lottery Act, No. 20 of 2023 with a dedicated mandate: to establish, oversee and safeguard Kenya's National Lottery, to procure and contract its Operator, and to administer the National Lottery Fund. The licensing and regulation of gaming in Kenya more broadly rests with the Gambling Regulatory Authority established under the Gambling Control Act, No. 14 of 2025. The Operator will be licensed within that framework while remaining contractually accountable to the Board two mandates that are distinct and complementary. Discover more Subscribing To Online Reference Libraries Exploring Guided Local City Tours Streamlining Operations Software For Business At the centre of the National Lottery is not the games but what it funds. After prizes and the cost of running the lottery, proceeds are paid into the National Lottery Fund and dedicated by law to good causes: charitable and humanitarian work, economic empowerment for young people and women, sports, the arts and creative economy, national heritage, health and education, emergency response, and transformative national projects. In practice, that means backing grassroots sporting talent, helping young people earn from their skills and their creativity, and investing in community projects countrywide. Funds will be disbursed from the National Lottery Fund in accordance with published rules, shared fairly across the country, audited independently, and reported openly. Responsible gaming will be designed into the National Lottery rather than added to it, with age verification, play and spend controls, self-exclusion, disciplined advertising and clear disclosure of odds embedded in the Operator's obligations. The Board's attention now turns to structuring a transparent, competitive process to attract a credible Operator. Timelines will be published in due course; the Board will not trade rigour for speed.
National Lottery Board appoints transaction adviser for Kenya's first national lottery. NAIROBI, Kenya, Aug 20 - The National Lottery Board has appointed a consortium led by RSM Eastern Africa and Sweden-based QLOT Consulting as transaction adviser for the establishment of Kenya's first National Lottery. Board Chairperson Dr Farida Karoney announced the appointment on Thursday during a media briefing in Nairobi, saying the consortium had emerged as the highest-ranked bidder following an open and competitive international tender. Karoney said the procurement process was conducted in accordance with the Public Procurement and Asset Disposal Act, with bids evaluated using the Quality and Cost Based Selection method, which considers both technical quality and cost. "The consortium we are announcing today emerged as the highest-ranked and most responsive bidder," Karoney said, describing the process as rigorous, transparent and competitive. RSM Eastern Africa will provide expertise in transaction advisory, governance and institutional strengthening, as well as knowledge of Kenya's public-sector, legal and fiscal environment. QLOT Consulting, an associate member of the World Lottery Association, will bring international lottery-sector expertise, including experience in national lottery procurements. The consortium will advise the Board through the planned procurement of Kenya's first National Lottery operator. Its mandate will cover concession structuring, legal advisory, financial modelling, technical and cybersecurity standards, market engagement, bid evaluation, contracting and financial close. Karoney said the engagement would also prioritise knowledge transfer and strengthening the Board's internal capacity. "We are not buying advice; we are building capability," she said, adding that expertise acquired during the engagement should remain within Kenya after the advisers complete their assignment. She said the future National Lottery operator would be licensed and supervised under Kenya's regulatory framework while remaining contractually accountable to the Board for the integrity and performance of the lottery, as well as compliance with good-causes obligations. Karoney said proceeds from the lottery, after payment of prizes and operating costs, would be channelled into the National Lottery Fund to finance public-benefit programmes. The programmes are expected to support charitable and humanitarian causes, economic empowerment, sports, arts and culture, national heritage, health and education, emergency response and transformative national projects. The Board plans to introduce rules-based allocation, independent auditing, competitive assessment and public reporting to promote accountability in the management of the Fund. Karoney said the framework would also seek to ensure geographical equity so that communities across the country benefit from lottery proceeds. Responsible gaming will also be incorporated into the design of the National Lottery. Proposed safeguards include age verification, play and spending limits, self-exclusion mechanisms, transparent advertising, disclosure of odds and prizes, as well as public education and research on gambling-related harm. The Board will now work with the transaction adviser to structure a transparent and competitive process for selecting a credible National Lottery operator. It said details of the operator-procurement timeline would be published in due course but did not provide a launch date or disclose the expected contract value. The Board also did not identify potential bidders for the operator contract.
RSM strengthens its capital allowances team with Matt McPherson. 28 July 2026 Consultancy.uk Leading audit, tax and consulting firm RSM has announced Matt McPherson is joining its innovation and capital tax reliefs team as a director, specialising in capital allowances. His appointment marks the firm's latest investment in its capital tax reliefs team. Matt McPherson joins as corporate tax director at RSM. He arrives from BDO and brings over 15 years' experience in capital allowances, working with global clients across multiple sectors including media, life sciences, healthcare and consumer products. He previously worked for a Big Four firm in the capital asset tax services practice, where he delivered on major capital projects across the UK. At RSM, McPherson will further strengthen the firm's position as a leading capital allowances adviser in the South. He will work with clients across a broad range of industries, leveraging his industry expertise to engage with new markets and support the firm's wider growth strategy. McPherson said, "Joining RSM is a fantastic opportunity for me to become part of a well-established, dynamic team. I am particularly drawn to the firm's proactive approach to utilising technology to provide the best solutions for clients, as well as its strong culture of collaboration. I look forward to working closely with my colleagues on new projects and facilitating the continued growth of the firm's capital allowances team." RSM's UK member firm is an audit, tax and consulting firm to the nation's middle market with 5,300 partners and staff operating from 29 locations throughout the UK. For the year until the end of March 2025, RSM generated revenues of £573 million - while as a member firm of RSM International - the seventh largest global organisation of independent assurance, tax and consulting firms - it is connected to a network which operates in 120 countries, across 500 offices, with more than 56,000 people internationally. The global organisation's revenues are US $7.7 billion James Tetley, partner and head of innovation and capital tax reliefs, RSM in the UK, added, "This is an exciting time for Matt to join the capital tax reliefs team, as we continue to invest in the expertise we're able to provide to clients. Matt brings a wealth of experience and strong sector knowledge and is well respected amongst the business community across the South."
RSM establishes new corporate development function. Appoints Don Lipari to lead and drive execution of acquisitions, partnerships and other strategic growth initiatives. June 30, 2026 Kimberly Bartok, Enterprise Public Relations Leader, [email protected], 212.372.1239 for media use only CHICAGO - (June 30, 2026) - RSM US LLP ("RSM") - the leading provider of consulting, tax and assurance services for the middle market - today announced the formation of dedicated corporate development function to accelerate strategic growth across the enterprise. This new function reflects RSM's scale and ambition as it enters its second century. RSM has appointed Don Lipari, who brings 30 years of experience in various RSM leadership roles, to lead this new effort. He and his team will evaluate and execute acquisitions, partnerships, joint ventures and new market entry opportunities. They will also support the firm's continued investments in other strategic areas, such as technology, that create enhanced value for its clients, people and owners. "Don is a highly strategic leader, and his track record speaks for itself," said Brian Becker, CEO of RSM's transatlantic platform. "From helping architect the transatlantic partnership with RSM UK to playing an instrumental role in bringing RSM Mexico into the platform, Don has demonstrated an ability to deliver on significant, complex cross-border initiatives. I am confident he will continue to play a key role in accelerating RSM's growth." About Don Lipari Don Lipari leads and will continue to oversee RSM's overall channel strategy, which spans private equity, private companies, public companies, family office and government contracting. As part of this transition, Kevin Kopanon will succeed him as leader of the private equity practice. Earlier in his career, Lipari served as RSM's enterprise industry leader, overseeing industry strategy across nine priority sectors in the U.S. and Canada, and as the New York market leader. Lipari's deal sourcing and integration experience, as well as his broad experience across all RSM's channels and industries, uniquely positions him to lead the firm's corporate development strategy. He was key to bringing together RSM US and RSM UK to form the transatlantic partnership, creating a combined platform of 23,000 professionals and $5 billion in annual revenue and in reaching agreements to bring RSM Mexico onto the platform. Lipari is a CPA and a member of the American Institute of Certified Public Accountants and the New York State Society of Certified Public Accountants. He earned a Bachelor of Science from New York University and completed the Advanced Business Advisor Program at the University of Chicago Booth School of Business. About RSM US LLP. For 100 years, RSM has empowered middle market companies worldwide to take charge of change. The clients Rsm Us Llp serve are the engine of global commerce and economic growth. Its unique understanding of the middle market makes RSM the natural choice for growth-oriented, internationally active organizations seeking relevant insights and tailored, innovative solutions for a complex and changing world. With a global reach spanning more than 120 countries, Rsm Us Llp instill confidence in a world of change by bringing the full power of RSM to make a lasting impact on its clients, colleagues and communities. For more information, visit rsmus.com, like Rsm Us Llp on Facebook and/or connect with Rsm Us Llp on LinkedIn. Follow RSM: The power of being understood. ASSURANCE | TAX | CONSULTING Worldwide locations RSM US LLP is a limited liability partnership and the U.S. member firm of RSM International, a global network of independent assurance, tax and consulting firms. The member firms of RSM International collaborate to provide services to global clients, but are separate and distinct legal entities that cannot obligate each other. Each member firm is responsible only for its own acts and omissions, and not those of any other party. Visit rsmus.com/about for more information regarding RSM US LLP and RSM International.
RSM Thailand opens Eastern Seaboard office. RSM Thailand has taken an exciting step forward with the official opening of its Eastern Seaboard office, expanding its footprint in the Eastern Economic Corridor and making it easier for businesses in the region to access its expertise. This new office brings a full suite of professional services closer to clients, including audit, tax, consulting, recruitment, and business advisory support. Everything is tailored to suit the real-world needs of manufacturing, industrial, logistics, and internationally focused businesses operating across the EEC. To celebrate this milestone, RSM Thailand proudly sponsored the BCCT Multi-Chamber Christmas Connecting Eastern Economic Corridor event on 12 December 2025 at the Avani Pattaya Hotel. The evening brought together leaders from across the regional business community and was attended by Gareth Hughes, Chairman; Pardorn Suchiva, Managing Partner of RSM Thailand; Mark Butters, Executive Director; and Bhavana Kumar, Managing Partner of RSM Recruitment Thailand, alongside Khun Onanong Saelee, Khun Nootsara Pungcharoen, and Khun Chaloemchai Yoswattananon. It was a great opportunity to connect, exchange ideas, and strengthen relationships, all while celebrating an important new chapter for RSM Thailand in the Eastern Seaboard region. Click a photo and watch it go full-screen in the gallery!