Customer Transformation Senior Analyst - Human-Centred Design

Management Level

Senior Associate

Job Description & Summary

Kia ora, 

At PwC, our purpose is clear: to build trust in society and solve important problems. 

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

Ngā Kōrero mo tēnei tūranga / About the role

As a Senior Analyst in our Customer Transformation team in Auckland, you’ll work on real problems that affect how people experience services and products in banking, retail, government and beyond. Using design, analysis and systems thinking you’ll turn ambiguity into clarity, and ideas into action.

What you’ll do:

• Apply human-centred design and analytical thinking to solve complex customer and business problems.

• Bring a design thinking lens to support large scale transformation programmes, from early problem definition through to implementation.

• Work directly with clients to understand their challenges and shape practical recommendations.

• Translate insights into clear, actionable deliverables, including journey maps, delivery plans and workshop sessions.

• Co-create / collaborate with designers, technologists, strategists and clients to develop solutions that meet customer and business needs.

Ngā pūkenga kei a koe / Skills and experience

• 2–4 years’ consulting experience across service design, CX, business analysis or transformation, ideally within financial or professional services.

• A relevant qualification in design, psychology, business or a related field.

• Strong analytical, problem-solving and communication skills, alongside visual and creative capability, with the ability to bring structure to ambiguity and develop practical solutions.

• Confidence working with clients, including preparing materials, facilitating sessions and contributing to recommendations.

• Experience translating ambiguity into clear deliverables using journey maps, insights, Miro boards and reports.

• A well-organised and proactive approach, with the ability to manage competing priorities, take ownership of your work and deliver to time and quality expectations in a dynamic environment.

• A collaborative mindset and willingness to learn, contribute to the development of others and continue building your transformation delivery capability.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

• Flexibility - Flexible working; supportive coaching culture

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mo te aha tāu e tatari ana? / What are you waiting for?

Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html 

Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date