Regional Manager - Single-Family Rental Community
$89.7k - $149.5k
Mid
Bachelor's
Rancho Cordova, CA, USA+2 moreMore locations: Lincoln, CA, USA | Reno, NV, USA
In PersonRegular in-person visits across all sites in the region are required.
Real EstateReal Estate Property Management
About the job
Requirements
- Experience in a regional property community management role.
- Proven success in leadership of a team.
- Demonstrated critical thinking.
- Passion for providing exceptional customer service.
- Sense of urgency and ability to work under tight deadlines.
- Comfort learning new software platforms; technology utilization is a major plus.
- Disciplined problem solver who is proactive, reliable, and resourceful.
- Track record of fostering a collaborative team environment.
- Ability to work well under pressure, self-manage, and set an example for others.
- At least 3 years of regional property management experience.
- A real estate license is required.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- Multitasking and organizational skills, including the ability to perform multifaceted projects alongside daily activities.
- Good reasoning abilities and sound judgment.
- Proven strong customer service experience.
- Strong presentation skills.
- Unrelenting attention to detail, with an eye for accuracy and consistency.
- Ability to meet the stated physical demands, including frequently sitting, talking, and hearing; occasionally standing, walking, handling objects, reaching, stooping, kneeling, or crouching; occasionally lifting or moving up to 10 pounds; and close, distance, and depth-perception vision.
Responsibilities
- Support pre-leasing and onboarding for lease-up communities in the region, and assist National Leasing Consultants and Leasing & Resident Relations Specialists with showings, self-tours, and walk-ins.
- Track monthly leasing and occupancy goals, drive move-in velocity, and speak to strategies for improvement.
- Coach, support, and help hire and manage the performance of on-site team members; ensure sites are staffed and coverage is arranged, including a quarterly staffing calendar.
- Conduct regular in-person visits across regional sites; perform monthly outreach marketing to local businesses, brokers, Realtors, and multifamily locators; and represent Tricon at Chamber of Commerce and city events.
- Audit signage, Internet Listing Service listings, and online reputation biweekly, making recommendations or changes as needed and proactively driving positive reviews.
- Delegate or create and manage Multiple Listing Service listings and set up and manage third-party agent access as needed, verifying listings are active with accurate information and photos.
- Manage self-show inventory and website postings with National Leasing Consultants and Revenue Management; conduct daily inventory walks during lease-up to confirm homes are ready to show.
- Serve as the subject matter expert on the submarket and competitive set; report key performance metrics, including availability and pricing/premiums, to the Portfolio Manager, National Leasing Consultants, Asset Management, and Marketing.
- Ensure Yardi data accuracy and manage customer relationship management and lead tools, including the Elise AI leasing-technology audit and feedback loop; oversee self-tour technology testing and access verification.
- Partner with the local retention team and Community Manager(s)/Retention Specialist(s) to meet or exceed resident retention goals.
- Deliver proactive, resourceful, and empathetic customer service; resolve issues before escalation; use Tricon technology as a super-user to train residents and team members on work orders, payments, and surveys; and manage escalations with a win-win mindset.
- Maintain a strong and positive homeowners association relationship where applicable, including delegating or serving violation notices and confirming corrections.
- Manage resident transfers, amenity and access coordination (fob/key distribution), and notices required by the Centralized Team.
- Coordinate with the local office and corporate departments on outstanding resident issues, including renters’ insurance, utilities, and habitability concerns.
- Maintain organized, timely documentation; coordinate community events with National Leasing Consultants; and build strong relationships with the Development Team, Builder Partner, utility providers, local vendors, and homeowners association.
- During lease-up, inspect communities daily for construction, violation, signage, landscape, or common-area issues, and hold daily coordination meetings with the Superintendent and Community Manager(s).
- Hold weekly on-site team meetings, supervise the market, and stay current on move-in and work-order reporting; ensure monthly resident warm calls are completed.
- Perform financial reviews, track controllable expenses, monitor actual income against budget, and perform or delegate occupancy checks as requested.
- Coordinate with the Superintendent and Facilities team on exterior property issues, service requests, turn schedules, inventory, and model-office supplies; keep monthly shop, model, and clubhouse inventory current.
- Oversee smart home system audits and functionality, and common-area maintenance.
- Manage on-site team apparel compliance and replenishment as needed; support other single-family rental community sites and scattered zones based on availability.
- Execute and renew vendor contracts, onboard vendors, approve invoices, and oversee vendor service quality; coordinate centralized utility setup and management.
Desired Qualifications
- Lease-up experience is preferred.
- A Bachelor of Arts or Bachelor of Science degree is preferred.
About the company
Tricon Residential owns and operates a diversified portfolio of single-family and multi-family rental homes across North America. It buys, renovates, and manages residential properties to provide long-term rental housing for individuals and families, generating income from rents. The company targets high-growth markets and maintains a resident-first approach with professionally managed properties, online rent payments, maintenance requests, and smart-home features to offer a convenient living experience. Its differentiators include geographic diversification across many markets to spread risk and a strong emphasis on service quality through online platforms and resident support. The goal is to provide reliable, comfortable housing while growing its rental portfolio in desirable markets.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Toronto, Canada
Founded
1988
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Simplify's Take
What believers are saying
- Tricon opened Winchester in March 2026, its eighth California build-to-rent community.
- Blackstone said in May 2026 Tricon has developed or is developing about 64,000 homes.
- Blackstone's new lending platform supports homebuilder construction, strengthening Tricon's expansion and financing access.
What critics are saying
- Williams v. Tricon Residential remains ongoing in federal court over criminal-history screening policies.
- CMBS financing depends on securitizations maturing in 2026 and 2027, exposing refinancing pressure.
- If Blackstone trims housing investment after integration, Tricon loses capital and strategic autonomy.
What makes Tricon Residential unique
- Blackstone owns Tricon, backing a 64,000-home single-family rental and home-site platform.
- Tricon pairs build-to-rent development with in-house operations across U.S. Sun Belt markets and Toronto.
- Its resident-first model combines smart-home services, online payments, and professionally managed maintenance.
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Benefits
- Flexible Work Hours
- Professional Development Budget
- Mental Health Support
- Wellness Program