Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. Its suite of products — including the Greenlight app, debit card, Safe Family GPS trackers, and Family Hub — brings together financial tools, safety features, and everyday family management in one connected experience. Designed for busy families who want convenience without compromise, Greenlight continues to innovate alongside the evolving needs of modern life. Today, more than 6.5 million family members trust Greenlight to stay in sync.

At Greenlight, we're here to make the day-to-day easier and futures brighter, so families can spend less time managing life, and more time living it. That's why we get out of bed every morning.

We are seeking a Customer Service Specialist to help us continue to provide outstanding support to our customers. You’ll focus on email-based interactions and internal support tickets helping to ensure smooth account operations, customer verification, and regulatory compliance. This role involves repetitive tasks that require high accuracy, a strong sense of responsibility, and excellent written communication skills. It’s ideal for someone who thrives in structured environments and values process consistency.

This role will report to the Customer Service Manager.

Who you are:

Strong organizational, problem solving and time-management skills.

Responsible and able to self-manage

Adaptable and accountable

High attention to detail and accuracy

Able to quickly learn about Greenlight’s products, services and policies

What you will be doing:

Review and process customer support tickets related to account issues, payments, and disputes

Conduct account reviews, identity verification, and documentation checks

Escalate complex or fraud related cases

Log and update case details accurately in internal systems

Investigate issues using internal tools and policy guideline

Meet performance metrics like response time, resolution rate, and quality standards

Provide feedback to improve processes and tools

Effectively utilize software and internal tools to navigate customer accounts and solve issues

Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role

Adhere to all company policies and procedures

What you should bring:

High School Diploma or equivalent

Strong verbal and written English

Ability to work independently and stay focused during repetitive tasks

Exceptional customer service, active listening, and problem solving skills

Ability to multi-task across systems and maintain composure under pressure

Proficiency with software, ideally CRM software, and strong typing skills

Experience in customer service and financial services is preferred

Shift:

6:30 pm - 3:30 am local time (IST)

This position will require overnights and weekends. The schedule may vary depending on business needs.

Greenlight is telecommuter friendly and does not require an in-office presence throughout the week.

Who we are:

It takes a talented team to aim for a mission like ours. We're looking for people who ask "is it bold enough?" People who bring their real selves to the table and push the people around them to do the same. We win by never hesitating to jump in, offer a hand, or share the credit, because we know we're stronger together than apart. And through all of it, the mission stays the thing we measure ourselves against: are we doing right by the families counting on us? If that sounds like your kind of team, we'd love for you to apply.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email [email protected].

Greenlight

Customer Service Specialist

About the Job

Requirements

Responsibilities

Desired Qualifications

Who you are:

What you will be doing:

What you should bring:

Shift:

About the Company

Greenlight

Recently Posted Jobs