speakit

Digital dictation and speech recognition solutions

Italian Support Specialist for Social Media Platform

Customer SupportConfirmed live in the last 24 hours

Full-timeAthens, Greece€1k - €1.1k /mo

About the Job

Requirements

Native or near-native Italian proficiency is required.
English proficiency at B2–C1 level is required.
Tech-savviness and curiosity about new technologies are required.
Strong verbal and written communication skills are required.
Ability to organize and follow up on multiple tasks accurately and on time is required.
Flexibility to work night and weekend shifts is required.

Responsibilities

Analyze issues raised by business customers, partners, clients, or internal stakeholders and identify suitable resolutions.
Address issues through chat, email, or phone, following operating procedures.
Resolve inquiries about online marketing products, troubleshoot issues according to process specifications, help users recover account information, and assist with payment-related issues.
Adapt existing processes to create alternative solutions, or escalate critical or complex queries for resolution at the next level.

Desired Qualifications

Previous customer service experience is an advantage.

Italian Support Specialist for Social Media Platform - Athens

speakit · Athens, Greece · Full-time · Posted 2023-08-31

Salary: EUR 1,045–1,200

Workplace: on_site

Department: Italian

Description

For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.

Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.

What you will do:

Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
Address issues via chat, email, or phone channels, following operating procedures
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

Native / near-native level of Italian
B2-C1 level in English
Tech-savvy and curious about new technologies mentality
Excellent Verbal & written communication skills
Ability to organize and follow-up multiple tasks with accuracy and timeliness
Flexibility to work night shifts/ weekend shifts
Previous Customer Service experience is an advantage

Benefits

1045-1100 euros gross per month
14 salaries per year
Performance bonus up to 10%
Great career progression opportunities
A multicultural work environment
Working on site

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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