BrightView

Commercial landscape services and maintenance provider

Associate Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeAnaheim, CA, USA

About the Job

Requirements

An Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
One year of supervisory experience in the landscape or service industry.
Ability to operate a computer and other office equipment and systems, including a laptop, cell phone, and sales and operational programs and tools.
Ability to travel by car, train, and plane.
Ability to traverse uneven ground and walk on jobsites with clients and the branch team for up to four hours.
Ability to maintain required medications in the candidate’s possession at all times to address known allergic reactions.

Responsibilities

Develop and maintain long-term relationships with customers.
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
Lead, facilitate, or assist in resolving customer problems or concerns.
Present site enhancement ideas proactively to existing customers.
Ensure renewals of each assigned account within the customer portfolio.
Identify and pursue opportunities to sell ancillary services.
Generate referrals from the existing client base and communicate them to the Business Developer.
Develop accurate estimates and takeoffs for new and existing clients as needed.
Manage service delivery according to the specified scope of work.
Maintain acceptable gross margins for base contract work and ancillary enhancement services to help meet branch financial goals.
Participate in branch meetings and assist the Senior Account Manager with overall leadership of the client service team.
Maintain satisfactory accounts receivable levels.
Coordinate with the Branch Administrator to keep branch databases updated with current client information.
Perform additional duties assigned by the Branch Manager.
Work both indoors and outdoors and attend branch stretch-and-flex sessions three to four days per week.
Work in a field-based role combining office work with customer-facing activities.
Spend more than half of the working time away from BrightView’s places of business walking jobsites, selling, and obtaining orders or contracts for BrightView’s services.

The Best Teams are Created and Maintained Here.

Job Summary

The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.

Duties and Responsibilities:

Develop and maintain long-term relationships with customers
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
Lead and facilitate or assist in the resolution of customer problems or concerns
Proactively present site enhancement ideas to existing customers
Ensure renewals of each assigned account within the customer portfolio
Identify and pursue opportunities to sell ancillary services
Generate referrals from existing client base and communicate with Business Developer
Develop accurate estimates and takeoffs for both new and existing clients as needed
Manage service delivery to the specified scope of work
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
Maintain satisfactory accounts receivable levels
Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
Perform additional duties as assigned by the Branch Manager

Education and Experience:

Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
1 year of supervisory experience in the landscape or service industry

Physical Demands/Requirements:

Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
Ability to travel by car, train, and plane
Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Compensation Pay Range:

65,000-70,000

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.

About the Company

BrightView

Commercial landscape services and maintenance provider

BrightView is a premier commercial landscape company in North America that handles end-to-end landscape management for properties, including ongoing maintenance and project-based services. It serves diverse industries and focuses on delivering consistent, high-quality results across the property lifecycle through a seasoned team of professionals. Revenue comes from a mix of recurring maintenance contracts and project work, supported by a leadership-driven culture that prioritizes client success and ESG principles. What sets BrightView apart is its large, integrated platform with a long history dating back to 1939 (from the 2014 merger of The Brickman Group and ValleyCrest Landscape Companies), which enables coordinated, scalable service across many sites. The company’s goal is to build long-term client relationships by reliably maintaining and enhancing outdoor spaces, while contributing positively to communities and stakeholders through ESG practices.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Whitpain Township, Pennsylvania
Founded: 1939

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