Consumer Banking Operations Manager-Carolinas Region

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving a culture of operational excellence and continuous process improvement across the region. Key responsibilities include mapping and analyzing operational processes, strengthening controls to reduce risk, and simplifying workflows in collaboration with process owners and enterprise partners. Job expectations include serving as a trusted advisor to regional leadership, reducing performance variability, and leveraging data-driven insights to enhance operational outcomes.

Responsibilities:

• Leads operational process mapping and performance analysis to identify inefficiencies and opportunities for improvement
• Reinforces risk controls and governance by monitoring process performance and implementing measures to reduce operational risk
• Simplifies and optimize workflows in partnership with process owners and enterprise resources to drive efficiency and consistency
• Advises regional leadership on operational performance strategies and support efforts to reduce variability across teams
• Champions a culture of continuous improvement by applying data-driven decision-making and fostering innovation in operational practices
• Champion key division priorities working closely with performance managers and other key partners
• Support enterprise initiatives

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Minimum of three years of senior level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating and developing a team
• Ability to analyze operational processes and make improvements
• Strong analytical skills to diagnose issues,  identify trends, perform root cause analysis and articulate problem scope
• Proven results exceeding goals of managing areas of service, leadership and talent management in a customer-centric, results-driven environment
• Strong executive presence
• Ability to execute in a matrix environment
• Ability to drive behavioral changes and hold leaders accountable in person and virtually across large territories 
• Proven record of balancing risk and making sound decisions while achieving business goals
• Demonstrated success in building networks across and outside of organizations
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Exceptional communication skills including verbal, non-verbal, written and presentation, and active listening skills
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Travel may be required for geographically dispersed markets

Desired Qualifications:

• Financial Center Channel experience in a market leadership role
• Undergraduate degree

Skills:

• Influence
• Issue Management
• Policies, Procedures, and Guidelines
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development
• Business Continuity Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Problem Solving
• Process Effectiveness

Shift:

1st shift (United States of America)

Hours Per Week: 

40