East Asia Replenishment Specialist

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: EA Replenishment Specialist

Location: Batam, Indonesia
Function: Supply Chain
Company: Schneider Electric

We are looking for an experienced EA Replenishment Specialist to lead replenishment activities and ensure the timely availability and delivery of materials and products.

In this role, you will manage sales and purchase orders, coordinate closely with suppliers, monitor delivery commitments, and proactively address potential shortages or delays. You will also lead the Batam Replenishment team, serving as the primary escalation point for critical supply, customer, and delivery issues.

Working across Sales, Planning, Procurement, Logistics, Manufacturing, and Customer Care, you will help strengthen supply chain performance and deliver an excellent customer experience.

What will you do?

Replenishment & Order Management

• Manage end-to-end replenishment activities, including sales order processing and customer delivery-date management.
• Process purchase orders to suppliers and conduct regular reviews to confirm delivery commitments.
• Monitor open purchase orders and sales orders, ensuring issues are addressed before they affect supply availability or customer delivery.
• Manage aging purchase and sales orders and drive the necessary actions to ensure timely fulfilment.
• Maintain accurate and timely order information within the relevant ERP system.

Supplier Coordination & Delivery Performance

• Work closely with suppliers to track order status, delivery commitments, and replenishment performance.
• Conduct gap analyses between suppliers’ committed and actual delivery dates.
• Lead regular supplier performance reviews and ensure appropriate corrective actions are established.
• Drive supplier accountability for delayed orders, incomplete commitments, and recurring delivery issues.
• Coordinate expediting, escalation, or shipping-mode intervention when required to protect material availability and customer delivery.

Shortage Prevention & Escalation Management

• Identify pre-shortage situations and take proactive action to minimize potential stockouts and late deliveries.
• Act as the primary escalation point for critical supply, customer, and delivery issues.
• Coordinate recovery plans with suppliers and internal stakeholders.
• Evaluate available options and determine the appropriate intervention to reduce supply and delivery risks.
• Ensure critical issues receive timely escalation, follow-up, and resolution.

Customer Service & Issue Resolution

• Coordinate with relevant stakeholders to resolve customer complaints involving orders, transportation, and shipment discrepancies.
• Provide customers and internal stakeholders with timely, clear, and accurate responses.
• Work across functions to address delivery challenges and protect customer satisfaction.
• Balance customer requirements, supplier capabilities, and operational priorities when managing fulfilment issues.

Performance Management & Continuous Improvement

• Prepare for and participate in or lead Short Interval Meetings and Monthly Performance Reviews with suppliers and customers.
• Monitor key supply chain indicators through global dashboards.
• Use performance data and analytics to identify service gaps and improvement opportunities.
• Lead corrective and continuous improvement actions to strengthen replenishment performance.
• Support projects involving the setup of new supply chain flows, including User Acceptance Testing and implementation activities.

Replenishment Team Leadership

• Lead the Batam Replenishment team in achieving operational excellence and key business performance targets.
• Establish clear priorities and ensure effective execution of daily replenishment activities.
• Support the team in resolving complex supplier, order, delivery, and customer issues.
• Build a collaborative, accountable, and high-performing team culture.
• Develop strong working relationships across internal functions, suppliers, and customers.

What qualifications will make you successful?

• Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, or an equivalent discipline.
• Practical understanding of replenishment, order management, purchasing, logistics, or supply chain operations.
• Familiarity with SAP or another ERP system, along with a working understanding of Material Requirements Planning.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good communication and coordination skills for working with suppliers, customers, and internal departments.
• Ability to analyze delivery gaps, identify supply risks, and drive timely corrective actions.
• A positive, proactive, and collaborative approach to work.

Preferred Skills

• Experience managing purchase orders, sales orders, and supplier delivery commitments.
• Experience working directly with suppliers on expediting, delivery recovery, and performance improvement.
• Knowledge of shortage management, inventory replenishment, transportation, and customer delivery processes.
• Experience leading performance reviews or operational meetings with suppliers and customers.
• Strong data-analysis and KPI-management capabilities.
• Experience leading or coordinating a replenishment, planning, order management, or supply chain team.

What We're Looking For

The ideal candidate is:

• Experienced in dealing directly with suppliers and managing delivery commitments.
• Proactive in identifying potential shortages before they affect operations or customers.
• Comfortable managing order escalations and coordinating recovery actions across multiple stakeholders.
• Customer-focused, with a strong sense of urgency and ownership.
• Able to interpret supply chain data and translate findings into clear actions.
• An effective communicator who can build strong relationships with suppliers, customers, and internal teams.
• A collaborative leader who can guide the team while remaining hands-on in daily replenishment operations.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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