Reservations Agent / Senior Reservations Agent

Join us as a Reservations Agent/ Seniors Reservations Agent in Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
 

Financial returns:

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Prepare and execute action plans which increase reservation sales and associated business

• Record special billing arrangements for groups and conventions
   

People:

• Work along with direct manager to participate in periodic trainings and keep up to date with the latest developments

• Ensure that IHG Code of Conduct is followed at all times
   

Guest experience:

• Maintain a high level of product and service knowledge about all IHG Hotels

• Develop and maintain a regular pattern of calls

• Record and process reservations made by phone/fax/email

• Accept wait list reservations

• Process amendments to reservations such as extensions, early departures, etc.

• Maintain knowledge of special rates/ offers/ promotions
   

Responsible business:

• Manage “no show” reservations by investigation and recording of same

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested

• Demonstrate Awareness of H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Performs all other duties as assigned
   

Accountability:

This position records and processes all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. This is done under the general guidance of the Reservation Manager, or his /her delegates, within the limits of established InterContinental Hotels Group and local hotel policies and procedures.

You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
 

Qualifications and requirements

• Diploma or equivalent in Business Administration, Hotel Management or related field

• At least 1 year of experience in sales and/or reservations

• Proficient in Microsoft Office

• Team player and excellent communication skills – written and spoken

• Positive attitude

• Ability to thrive in a dynamic environment

• Flexible to respond to a range of different work situations

• Knowledge of OPERA system will be an advantage
   

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coveraege

• 25-50% F&B Discount at restaurants within IHG Hotels

• Special Employee Rate at all IHG Hotels Worldwide

• Room to Grow Opportunities