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CGS Federal (Contact Government Services)

Federal professional services

eDiscovery Program Manager

Full-Time
$157k - $213.1k/yr
Expert
Remote in USA+2 moreMore locations: Charlotte, NC, USA | Atlanta, GA, USA
Hybrid
Project & Program ManagementProgram Management
No H1B Sponsorship
US Top Secret Clearance Required

About the job

Requirements
  • Provide technical and eDiscovery subject matter expertise to support the full life-cycle management of program and contract resources.
  • Maintain a qualified and appropriately certified contractor workforce to meet government needs under the request for quotation.
  • Ensure operational coverage for critical areas 24 hours a day, 7 days a week, 365 days a year.
  • Comply with contract terms and conditions and ensure conformance with request-for-quotation schedules and costs.
Responsibilities
  • Oversee administrative and logistical support for the contract, including notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work-location changes.
  • Ensure daily time entries are recorded by all contract staff.
  • Coordinate administrative activities associated with the arrival of new contract staff with the appropriate FBI security, information technology, and other administrative units.
  • Mentor and assist new team members in performing daily tasks.
  • Address performance or personnel issues among contracted staff promptly and thoroughly.
  • Manage client expectations and deliverables and communicate with clients clearly and promptly.
  • Initiate process-improvement initiatives.
  • Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
  • Participate in teleconferences or meetings to review, educate, and support program objectives.
  • Assist in managing the Legal Clerical mailbox and tasks.
  • Develop and track clerical and information technology project schedules, milestones, and deliverables.
  • Assist in providing client-requested information relevant to change requests and contract modifications.
  • Oversee and monitor scheduled system maintenance in accordance with established policies and procedures.
  • Review system and application logs and related reports to verify completion of scheduled jobs, such as backups.
  • Review and report technical assessments, including required tasks, estimated time frames, and effort for scope projects.
  • Oversee and monitor Veritas eDiscovery version 10 or an industry-recognized review platform.
  • Oversee and monitor administration of Microsoft Exchange 2019 and 2022.
  • Oversee and monitor administration and support of Microsoft Windows Server 2016, 2019, and 2022 in a large physical and virtual infrastructure.
  • Oversee and monitor performance of DNS, WINS, DHCP, and LDAP-compliant directories.
  • Oversee and monitor Discovery IT infrastructure, cloud technologies including Microsoft Azure and Amazon AWS, and network architecture.
  • Work collaboratively with the Contracting Officer’s Representative and government leads to define and execute reports and other deliverables.
  • Provide task leads and the Contracting Officer’s Representative with cost and staffing estimates for existing tasks and possible future additions.
  • Formulate and enforce work standards and assign contractor schedules.
  • Present and communicate instructions and provide written reports or documents conveying analysis findings and results to non-technical audiences.
  • Plan, organize, direct, and support all activities identified in the contract.
  • Monitor employee performance and productivity.
  • Develop and implement training programs and remedial actions as necessary.
  • Review work discrepancies.
  • Prepare, review, and submit required reports and communicate organizational policies, purpose, and goals to subordinates.
  • Take responsibility for overall request-for-quotation performance and quality assurance.
  • Provide timekeeping and invoicing for labor hours, travel, and other direct costs, if any.
  • Ensure program and project schedules, performance, and deliverables are met.
  • Provide direct supervision, program control, scheduling, and management of contractor personnel consistent with government priorities and assignments.
  • Assist in project-management task performance.
  • Resolve problems, issues, or conflicts as required.
  • Prioritize tasks and assignments for the contractor workforce based on government direction and best practices.

About the company

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CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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