IT Support Specialist

The Opportunity
NTS is seeking an IT Support Specialist to support Commander, Naval Air Forces Pacific (CNAP) Headquarters at NAS North Island in Coronado, California. This role provides technical support for NMCI systems and services, including troubleshooting, IT asset management, equipment refreshes, user access, and coordination of IT service requests to ensure reliable daily operations.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Assist users with “How to” IT Issue regarding NMCI and follow-on systems and networks Computers/services/printers, trouble calls to include software, Computer, Proxy settings and Web Browser, and Network issues, printer mapping and other software such as Microsoft Office 2016, Outlook, Roxio, Adobe Acrobat, Flank speed O365 Support. 
• Initiate Move Add and Change (MAC) requests to include moving of IT service from one location to another, software moves from one computer to another, printer moves, and network drop activations, track and monitor from beginning to end of the MAC process.
• Coordinate with COMPACFLT CTR and NMCI and follow-on systems and networks Technicians and the NMCI and follow-on systems and networks Service Desk. 
• Actively be involved in computer life cycle tech refresh for COMNAVAIRPAC HQ.
• Acting as a Liaison between refresh coordinator and COMPACFLT CTR, track all issues that occur during refresh, make daily reports to COMPACFLT CTR, joining the daily round table phone calls and inform N61 Division Officer.
• Ensure Asset Records NET Database is up to date for machines scheduled to be refreshed to include asset/custodian names, validation of physical location of computer, asset PSI, Building, Floor, Room and Network Drop number. 
• Coordinate with COMNAVAIRPAC Department ITPOCs to conduct quarterly and annual wall-to-wall inventory of Computer Assets, Software, and Printers.
• Hold/Attend Monthly meetings to keep CNAP ITPOC’s informed of current changes to the IT enterprises environment, issues and upcoming events or projects, Tech refresh, new equipment, features such as DLA multifunction devices.
• Provide Standard Operating Procedures (SOP) for users to follow on various IT functions to include, but not limited to: mapping a printer, setting up PST files, etc.
• Maintain and update Inventory in NET Database to include Custodian, Computer Assets, Software, Printers, Special CLIN services, devices etc.
• Pull reports to verify inventory for each department at COMNAVAIRPAC and work closely with the COMNAVAIRPAC asset manager and CNAP ITPOC’s. 
• Coordinate with Managed Print services vendor that all MFP’s are functional at all times, this will include reporting issues to DLA
• Vendor or NMCI and follow-on systems and networks for network connection issues. Maintain and update printing device inventory in the NET Database. 
• Manage user permissions with Active Directory, Security Groups, File Share Folders, and Shared Distribution lists, along with monitoring and maintaining shared user space.
• Working closely with COMPACFLT CTR’s, NMCI and follow-on systems and networks and CNAP IT staff, ensure users have proper access to folders and group resources as authorized. 

Requirements

• Fluency in English (written and spoken)
• Must have active Secret or higher Security clearance

Education 

• Minimum of an Associate degree from an accredited college/university 
  In lieu of an Associate’s degree, may have one of the following certifications to comply with Department of Defense (DoD) 8570.01-M IAT Level II Baseline Certification requirements: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP  

Required Skills, Experience & Abilities

• Minimum of 5 years of experience providing network and information systems support similar to the duties described, and having knowledge and understanding of applicable technical concepts and practices.   
• Minimum of 5 years of experience working with NMCI (or equivalent) systems (Hewlett Packard Service Manager (HPSM), NMCI
• Navy Enterprise Tool (NET), and Seat Resource Management (SRM), account creation and oversight of the Move/Add/Change (MAC) process, supporting NMCI contract.    
• Strong oral and writing skills to work closely with all levels of personnel involved in IT operations and technical aspects of systems.   
• Overall computer proficiency including proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint). 
• Demonstrated ability to develop positive relationships and effectively communicate with senior management, project managers, and IT operations staff.   

Preferred Qualifications 

• Strong problem-solving and critical thinking skills
• Professionalism and positive attitude in workplace interactions
• Initiative and ability to take ownership of tasks/projects
• Comfort with ambiguity and learning on the job
• Strong work ethic and reliability
• Ability to work well independently or as part of a team
• Willingness to learn new tools or procedures 
• Positive attitude toward safety and following protocols
• Problem-solving and troubleshooting mindset

Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 50 lbs. and work in austere field conditions.
• Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Clear vision and hearing required for meetings, presentations, and communication.
• Ability to travel domestically and internationally up to 50% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
• Ability to sit or stand for long periods of time
• Ability to withstand abnormal environmental conditions
• The noise level in the work environment is usually moderate.
• Professional office environment with standard office equipment (computers, phones, printers).
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
• Regular travel to customer sites, government facilities, and industry events.
• Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
  
  

Additional information

• This role is onsite at NAS North Island in Coronado, California.

Compensation

Base Salary Range: $79,000.00-$85,000.00 Actual compensation will be determined based on factors including relevant experience, qualifications, skills, location, and internal equity

Benefits

NexTech Solutions offers a comprehensive benefits package designed to support employees and their families, including competitive health, dental, and vision coverage, retirement savings options, paid time off, and additional employee benefits.

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Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]