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Vinfen

Health and human services for disabilities

Recovery Coach

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeLowell, MA, USA

About the Job

Requirements

  • Have training and/or demonstrated experience working with peers to assist them in exploring recovery, gaining hope, and achieving life goals.
  • Have lived experience with addiction and/or co-occurring mental health disorders and at least three years in recovery.
  • A minimum of two years of care management or related experience with people with psychiatric conditions or substance use disorder is preferred.
  • A high school diploma or equivalent is required.
  • A valid driver's license is required; incumbents must be at least 21 years old, have held a valid U.S. driver's license for at least one year, maintain adequate insurance if using a personal vehicle, maintain a safe driving record, and pass a driver's screening background check.
  • Obtain CPR certification within two weeks of hire, First Aid certification within two weeks of hire, and complete required Crisis Intervention training within 30 days of hire and New Employee Training.
  • Be able to stand, walk, bend, kneel, stoop, crouch, crawl, and climb; lift at least 25 pounds using proper lifting techniques or a two-person lift; operate a computer, calculator, copier, and printer; sit, reach, climb stairs, and maneuver through narrow spaces or hallways; assist clients with daily living tasks; and communicate with clients, staff, and external representatives.
  • Have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
  • For positions in day programs or group residences, be able to assist with routine living activities including cleaning, meal preparation, vacuuming, shoveling, and grocery shopping.
  • A bachelor's degree in a human-services-related field is preferred.
  • Preference is given to bilingual/bicultural applicants and people with lived experience.

Responsibilities

  • Perform outreach to newly referred members to encourage program participation.
  • Coordinate completion of the guest orientation and Restoration Support Plan.
  • Conduct screens and design personal crisis management plans, relapse prevention strategies, and harm reduction strategies in collaboration with the Sober Support Unit team.
  • Assist clients in navigating health care, mental health, substance use disorder treatment, and social support systems.
  • Help members improve daily living skills so they can perform them independently or access services to support them.
  • Provide temporary transportation to essential medical and behavioral health appointments while transitioning clients to community-based transportation resources, such as public transportation and PT-1.
  • Assist clients with obtaining benefits, housing, and health care.
  • Collaborate with Emergency Services Programs/Mobile Crisis Intervention teams and outpatient providers, including developing, revising, or using crisis prevention plans and safety plans with those teams.
  • Foster empowerment, recovery, and wellness, including connecting clients with recovery-oriented peer support and self-help supports and services.
  • Educate clients about addiction and recovery and help them determine which level of care best meets their needs.
  • Act as a recovery liaison by preparing and accompanying clients to meetings with probation officers, social workers, primary care providers, the Department of Children and Families, and other state or local agencies.
  • Contribute substance use disorder expertise to treatment teams through education, motivational enhancement, stage-of-change interventions, and evidence-based substance addiction treatment.
  • Support care transitions by collaborating with community provider and hospital staff to ensure a safe discharge plan and coordinated implementation.
  • Complete required service notes and case documentation in the electronic health record for accurate and timely billing.
  • Participate in routine multidisciplinary team meetings.
  • Perform other related duties as assigned.

Desired Qualifications

  • Preference is given to bilingual/bicultural applicants and people with lived experience.

About the Company

Vinfen

Health and human services for disabilities

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cambridge, MA
Founded
1977

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