INACTIVE
Full-Time
Service Delivery Manager
Posted on 4/19/2024
Enhances educational experiences with technology
Education
Compensation Overview
$75,000 - $90,000Annually
+ Variable Pay
Senior
Remote in USA
Required Skills
Communications
Customer Service
Requirements
- Minimum five years of experience in system administrator type role relating to Anthology Student or equivalent experience
- Ability to maintain composure under pressure
- Good interpersonal, written, oral communication skills and technical documentation skills
- Must be self-motivated and self-directed with keen attention to detail
- Fluency in written and spoken English
Responsibilities
- Serving as the primary customer contact relative to service delivery needs and management
- Understanding customer objectives then setting and managing expectations relative to service delivery resources and actions required to meet objectives
- Facilitating and coordinating communication between various customer stakeholders
- Facilitating and coordinating communication between customer stakeholders and various Anthology departments as needed
- Serving as the application administrator for Anthology Student
- Recommending, maintaining, and updating Anthology Student, Campus, and List item configurations
- Assisting business owners in translating concepts to written requirement
- Ensuring reporting is consistent and accurate, troubleshooting issues as they arise
- Gathering and analyzing data to support various business processes
- Providing problem resolution for end users, including research on various data and reporting issues, collaborating to gain input on potential solutions
- Recommending system configurations and proposing business solutions where appropriate
- Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
- Providing customer service to all stakeholders regarding system and reporting
- Evaluating upcoming releases and recommending installation of beneficial SIS upgrades
- Communicating the current status of releases, major projects, and ongoing Anthology Student activities to relevant stakeholders
- Coordinating application of hotfixes, patches, and version upgrades
- Coordinating a regular training calendar to keep users will informed on the proper use of Anthology Student
- Performing ad-hoc system training as needed
- Resolving system support requests
Blackboard Learn by Anthology is an educational technology service that enhances teaching and learning experiences through dynamic, data-informed interactions. It facilitates student and faculty engagement to drive better outcomes and support learner success.
Company Stage
IPO
Total Funding
$134M
Headquarters
Boca Raton, Florida
Founded
1997
Growth & Insights
Headcount
6 month growth
↓ -3%1 year growth
↓ -6%2 year growth
↓ -28%INACTIVE