Leasing Support Specialist

LOCATION
Travel around Twin Cities

SCHEDULE

Monday - Friday, Property Office hours. Occasional Saturdays.

PAY, BENEFITS, AND PERKS

Hiring Pay Range:​ $26 - $30/hour

• Competitive benefit package, including HSA employer contribution, and starting 1^st of the month after hire 
• 401(k) Plan with employer match 
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability 
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount 
• Life Time Fitness Membership discount 

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ([email protected]).

SUMMARY

The Leasing Support Specialist is a dynamic and flexible role designed to provide leasing support across all Bigos communities. Ensures continuity in leasing operations, enhances property performance, and provides superior customer service to team members, prospects, and current residents. The Leasing Support Specialist will be assigned to work on-site to support properties with leasing challenges, prioritizing those not meeting key performance indicators (KPIs) and/or properties with open leasing roles. Maintains a minimum average sales conversion rate of 40% and contributes to the coaching and execution of company leasing strategies. Champions company objectives in three key areas of people, culture, and performance. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. 

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES 

Leasing Operations

• Partners with Inside Sales to drive higher show conversion rates through proactive prospecting and lead management.
• Act as the primary leasing consultant at assigned properties, handling all leasing activities including showing apartments, processing applications, and conducting lease signings.
• Maintain accurate records of prospect interactions and leasing status in CRM.
• Follow up with prospective residents, ensuring a high level of customer service and engagement.
• Assists with executing innovative outreach and promotion efforts to maximize brand exposure, engage interest, and establish professional relationships.
• Demonstrates an understanding of the real estate market, key product differentiators, marketing effectiveness, pricing strategies, and market demands.
• Assists the Marketing team with gathering relevant content (photos, videos, etc.) for social media and branding campaigns.
• Partners with site team management to ensure apartments are consistently maintained in show-ready condition and that overall curb appeal is upheld.

Customer Service

• Provides exceptional service to prospective and current residents, addressing inquiries and resolving issues promptly.
• Fosters positive relationships with residents to enhance satisfaction and retention.
• Effectively communicates with team management on daily happenings.

Property Performance

• Assists in achieving property occupancy and leasing goals by implementing effective leasing strategies.
• Identifies areas of opportunity to continually increase tour to application conversion.
• Works closely with the Sr. Sales Manager to identify and address performance issues at assigned properties.
• Contributes to the implementation of focus and marketing plans to improve performance.
• Participates in scheduled focus and pricing calls to support leasing and pricing strategies.

Flexibility and Mobility

• Be prepared to travel to different properties within the company to provide leasing support as needed.
• Demonstrates flexibility to work weekends or evenings as needed to support leasing activities.
• Adapt to varying property environments and team dynamics quickly and efficiently.

Responsibility

• Ensures timely arrival and active presence when deployed.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Ensures communication remains timely and relevant by managing email correspondence and updating system tasks.
• Manages timecards and maintains accurate sales records to support commission and bonus payouts.
• Adheres to Bigos Management general work rules, professional decorum, and department procedures.
• Maintains a clean and safe work environment and follows all procedures for employee incidents.
• Ensures compliance with federal, state, and local laws.
• Attends all required department and company meetings.

Development

• Seeks partnerships with internal and external customers to learn new skills that support business needs.
• Asks for, accepts, and acts on feedback.

Quality

• Ensures work produced supports quality standards that meet goals and objectives.

Relationships

• Communicates effectively both verbally and in writing.
• Practices active listening and responds in a professional and timely manner.
• Meets the changing needs of others in a friendly and positive manner.
• Gains trust and confidence of internal and external customers.
• Establishes and maintains effective business relationships with internal and external customers.

QUALIFICATIONS

Education and Experience:        

• BA or BS degree from a four-year college or university with focus in Real Estate, Sales, Marketing, related discipline, or equivalent work experience.
• Minimum 3 years of experience in multi-family leasing, operations, or B2C sales.
• Experience in Microsoft Office required (Word, Excel, Outlook, Power Point, etc.), Yardi experience preferred.

Skills and Abilities:

• Fluent in English and skilled in oral and written communication.
• Takes initiative and proactively seeks opportunities to drive leasing success.
• Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public.
• Travel for this position is required, ranging up to 100% of the time. Travel is mostly local, but the position may require additional travel for training and seminars.
• Decision-making, problem solving, overcoming objections and time management skills.
• Ability to handle multiple projects or tasks simultaneously with self-direction.
• Project management, organizational, and interpersonal skills.
• Must have reliable transportation and valid state drivers’ license and proof of insurance as travel between sites is required.

Physical Demands:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone.  Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas.

Personal Protective Equipment: None

Work Environment: Office working conditions