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Quest Diagnostics

Operates nationwide clinical laboratory testing

Phlebotomist 2 Site Lead

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeEast Patchogue, NY, USA

About the Job

Requirements

  • Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections, is required.
  • Keyboard and data-entry experience is required.
  • Availability and flexibility to work weekends, holidays, on-call shifts, and overtime based on staffing needs is required.
  • Reliable transportation, a valid driver's license, and a clean driving record are required when applicable.
  • Travel and flexible hours are required to cover multiple locations, including Patient Service Center, Mobile, Long-Term Care, and In-Office Phlebotomy locations with minimal notice.
  • The role requires lifting and carrying objects: 1–15 pounds frequently, 16–25 pounds occasionally, and 26–40 pounds seldom; objects over 41 pounds must not be lifted or carried without assistance.
  • The role requires sitting or standing for long periods and sustained eye-hand coordination.
  • The role requires frequent to constant repetitive tasks with the dominant hand.
  • The role requires extensive use of a phone and PC, fine hand dexterity and steadiness, talking, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
  • Employees must follow company policies and procedures, including the dress code, Employee Health and Safety requirements, and Quest Diagnostics guiding principles.
  • The ability to communicate effectively in English is required.
  • Phlebotomy skills, including pediatric and geriatric collections, are required.
  • The role requires the ability to provide accurate, quality work in a fast-paced environment and work independently with minimal on-site supervision.
  • The role requires customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients, adapt to change, and understand the business.
  • The role requires handling multiple priorities in a high-volume setting, making decisions based on established procedures, and exercising good judgment.
  • A high school diploma or equivalent is required.

Responsibilities

  • Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
  • Administer oral solutions according to established training.
  • Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or the directory of services.
  • Accurately complete data-entry requirements, including patient registration, test-order entry from requisitions or the database, and management of standing orders.
  • Enter billing information and collect payments when required, safeguarding assets and credit-card information.
  • Process specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test orders.
  • Perform departmental clerical duties when assigned, including data entry, inventory, stocking supplies, and answering phones.
  • Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, automobile, employee handbook, and quality assurance materials; ensure staff follow instructions.
  • Verify patient demographic information and initials, including patient signature after venipuncture, to confirm tubes were labeled in the patient's presence and the label name is correct.
  • Assist with compiling and submitting monthly statistics and data.
  • Maintain appropriate phlebotomy logs on schedule, including maintenance and temperature logs.
  • Complete training courses and stay current with phlebotomy techniques.
  • Travel to Territory Manager meetings when held off-site or outside the normal shift.
  • Participate in special projects and teams.
  • Stay current on company communications and help distribute technical information to the work group.
  • Perform Point of Care testing at sites where needed and complete training and competency evaluations according to the Standard Operating Procedure.
  • Mentor and support new employees as they transition into the Patient Service Center work environment and learn established procedures.
  • Assist with periodic inventory counts and report shortages and problems to the group leader or supervisor.
  • Assist with preparing schedules for the assigned workgroup or Patient Service Centers.
  • Communicate professionally with clients to resolve or refer issues, document problems, prepare problem documentation, and report critical issues as they occur.
  • Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
  • Assist supervisors with implementing standard operating procedures for phlebotomy services in accordance with Quest Diagnostics guidelines.
  • Keep facilities neat, clean, and in good repair, and advise the group leader or supervisor of needed repairs and maintenance.
  • Act as a coach, mentor, instructor, and resource advisor for new employees; serve as the on-site staff point of contact and provide regular input to the group lead or supervisor.
  • Direct daily activity at a Patient Service Center or In-Office Phlebotomy location and potentially lead one or more on-site Patient Service Representatives.

Desired Qualifications

  • A minimum of two years of experience in a Patient Service Center environment is preferred.
  • Customer service experience in a retail or service environment is preferred.
  • Phlebotomy certification is preferred; it is required in certain states, including California, Nevada, Washington, and Louisiana.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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