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Okta

Secures digital identities for people and software

Technical Platform Administrator - Enablement Systems

Enterprise ApplicationsUpdated on Nov 7
Full-time

About the Job

Requirements

  • Have 3–5+ years of experience in enablement technology administration, revenue operations, or sales technology management.
  • Possess hands-on administrative expertise with revenue enablement content or learning platforms.
  • Have experience supporting large-scale platform migration, taxonomy structures, and metadata tagging protocols.
  • Understand knowledge management architectures and content lifecycle governance.
  • Demonstrate competency in leveraging platform analytics and usage data to identify content gaps, measure adoption, and optimize system performance.
  • Have experience troubleshooting technical issues, resolving platform friction, and supporting Sales, Partners, or Customer Success users.
  • Have working knowledge of how AI-native enablement tools ingest, index, and retrieve governed content, and how content quality, metadata, and permissions affect AI output accuracy.

Responsibilities

  • Execute end-to-end technical platform management, including taxonomy, user permissioning, system health, and critical integrations such as Salesforce, Gong, and Snowflake, without disrupting field operations.
  • Enforce governed content architecture, metadata standards, versioning control, and ownership structures within enablement tools so knowledge remains governed, reusable, and relevant.
  • Monitor and configure search algorithms, AI prompt workflows, and content delivery mechanisms within enablement platforms so sellers can find, learn, and act within their daily workflow.
  • Monitor, analyze, and report on platform health, content reuse, search queries, and adoption metrics to provide leadership with actionable insight into content quality and knowledge performance.
  • Collaborate with Global Enablement, GTM Ops, Sales Leadership, Product Marketing, IT, and other content owners to troubleshoot system friction, refine intake workflows, and translate business needs into technical functionality.
  • Maintain the metadata, structure, and permissions that allow AI assistants, agents, and search to retrieve accurate, current, and appropriately scoped content, and monitor the quality of AI-generated answers and outputs.
  • Test new AI capabilities and integrations, including MCP connections, AI assistants, generated content, and role-play features; document findings and recommend enablement and rollout approaches.

Desired Qualifications

  • SaaS industry experience.
  • Hands-on experience with AI assistants, prompt-based workflows, or MCP-style integrations.
  • Familiarity with AI role-play or coaching tools.
  • Experience with AI content governance, including review, accuracy, and appropriate-use controls.

About the Company

Okta

Secures digital identities for people and software

Okta builds cloud identity software that controls how employees, customers, and automated systems access applications and company resources. Its single sign-on product lets people use one login across their work tools, while passwordless sign-in and additional identity checks protect accounts from stolen credentials. Administrators use its directory, access policies, and lifecycle tools to grant permissions when someone joins an organization and remove them when they leave. Organizations pay subscriptions based on the products they use and the identities they manage, with support included. Okta was founded in 2009 and is headquartered in San Francisco, California, United States.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2009

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