Healthcare Fraud Shield

Detects fraud, waste, abuse in healthcare

IT Support Specialist

IT Service Desk & End User SupportPosted on Nov 9

Full-timeChesterfield, MO, USANo salary listed

About the Job

Requirements

At least 3 years of relevant experience in IT support or a similar role.
Strong hands-on experience with the Windows operating system and platform.
Working knowledge of Entra ID (formerly Azure AD), Microsoft 365, and Group Policy.
Working knowledge of endpoint patch management and vulnerability remediation on Windows workstations.
Experience supporting mobile devices and mobile device management platforms.
Experience using PowerShell to automate routine tasks.
Basic firewall familiarity sufficient to configure and troubleshoot end-user VPN connections.
Strong technical writing skills to produce procedures that non-technical readers can follow.
Experience using approved AI tools for routine tasks, research, documentation, and troubleshooting in accordance with company data-handling standards.
Ability to work on site daily and lift and move IT equipment and shipments as needed.
Discretion and professionalism when handling sensitive and confidential information.
Strong troubleshooting and problem-solving skills, attention to detail, and ability to manage multiple priorities.
Excellent communication skills, with patience when training and coaching non-technical users.

Responsibilities

Provide timely help desk support to internal users by monitoring and responding to requests received by phone, email, or messaging, and resolving tickets to users’ satisfaction.
Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues documented through help desk tickets.
Train end users on company hardware, software, and IT procedures, including new-hire orientation and guidance when tools change.
Escalate out-of-scope issues to the IT Security Manager or appropriate IT Operations staff.
Deploy, configure, and manage end-user workstations and company assets according to established standards, including provisioning through Microsoft Intune.
Manage the company mobile device fleet, including enrollment, account and application configuration, carrier coordination, repairs, replacements, and collection at separation.
Enforce mobile-device compliance and security policies, including passcode, encryption, and remote-wipe requirements for company-owned devices.
Create and maintain user accounts, access, and permissions; administer policies and settings through the Microsoft 365 Admin Center.
Execute employee onboarding and offboarding end to end, including account provisioning and deprovisioning, device issuance and collection, license assignment, and badge and access changes.
Work on site each business day as the in-person point of contact for end-user and office technology needs.
Receive and process inbound IT shipments; prepare outbound shipments, returns, repairs, and asset transfers.
Maintain office printers, copiers, and peripherals, including supplies, routine servicing, and vendor coordination.
Administer physical security systems, including badge and access card issuance, door permissions, and camera and alarm monitoring.
Maintain conference-room technology and provide setup support for meetings and presentations.
Create and maintain clear, accurate documentation for support procedures and configuration standards.
Maintain accurate records of assets, tickets, and access changes to ensure work is traceable for audit and compliance purposes.
Keep end-user workstations compliant with company security standards by verifying timely operating-system and third-party application patches, remediating assigned vulnerability findings and unapproved software, and reporting exceptions to the IT Security Manager.
Perform security monitoring, auditing, and compliance activities according to IT Operations procedures.
Assist with IT projects and departmental initiatives.
Understand and comply with company Privacy and Security standards, including applicable HIPAA safeguards.

Desired Qualifications

Experience in a HIPAA-regulated environment is preferred.

*On-site Position*

The IT Support Specialist provides day-to-day technical support to HC Fraud Shield employees and maintains the end-user computing environment — workstations, company mobile devices, and user accounts. The role also owns employee onboarding and offboarding, end-user training, and support documentation, working under the direction of the IT Security Manager.

This is an on-site position. Beyond technical support, it serves as the in-person owner of office technology and physical security: shipments, printers, badge and door access, and conference rooms. The role also maintains the physical inventory of workstations and related equipment, keeping stock levels and records accurate.

End-User Support & Training

Provide timely, effective help desk support to internal users, monitoring and responding promptly to requests received by phone, email, or messaging, and resolving tickets to the user’s satisfaction.
Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues documented through help desk tickets.
Train end users on company hardware, software, and IT procedures, including new-hire orientation and guidance when tools change.
Escalate out-of-scope issues to the IT Security Manager or appropriate IT Operations staff.

Endpoint, Mobile & Identity Administration

Deploy, configure, and manage end-user workstations and company assets in accordance with established standards, including provisioning through Microsoft Intune.
Manage the company mobile device fleet — enrollment, account and application configuration, carrier coordination, repairs, replacements, and collection at separation.
Enforce mobile device compliance and security policies, including passcode, encryption, and remote wipe capability for company-owned devices.
Create and maintain user accounts, access, and permissions; administer policies and settings through the Microsoft 365 Admin Center.
Execute employee onboarding and offboarding end to end — account provisioning and deprovisioning, device issuance and collection, license assignment, and badge and access changes.

On-Site Operations & Facilities

Work on site each business day as the in-person point of contact for end-user and office technology needs.
Receive and process inbound IT shipments; prepare outbound shipments, returns, repairs, and asset transfers.
Maintain office printers, copiers, and peripherals, including supplies, routine servicing, and vendor coordination.
Administer physical security systems — badge and access card issuance, door permissions, and camera and alarm monitoring.
Maintain conference room technology and provide setup support for meetings and presentations.

Documentation & Process

Create and maintain clear, accurate documentation for support procedures and configuration standards. Documentation quality is a core expectation of this role.
Maintain accurate records of assets, tickets, and access changes so that work is traceable for audit and compliance purposes.

Security Compliance & Operations

Keep end-user workstations in compliance with company security standards — verifying that operating system and third-party application patches are applied on schedule, remediating assigned vulnerability findings and unapproved software, and reporting exceptions to the IT Security Manager.
Perform security monitoring, auditing, and compliance activities in accordance with IT Operations procedures.
Assist with IT projects and departmental initiatives.
Understand and comply with all company Privacy and Security standards, including applicable HIPAA safeguards.

Minimum of 3 years of relevant experience in IT support or a similar role; HIPAA-regulated environment preferred.
Strong hands-on experience with the Windows operating system and platform.
Working knowledge of Entra ID (formerly Azure AD), Microsoft 365, and Group Policy.
Working knowledge of endpoint patch management and vulnerability remediation on Windows workstations.
Experience supporting mobile devices and mobile device management platforms.
Experience with PowerShell for automating routine tasks.
Basic firewall familiarity sufficient to configure and troubleshoot end-user VPN connections.
Strong technical writing skills, able to produce procedures non-technical readers can follow.
Excellent communication skills, with patience training and coaching non-technical users.
Strong troubleshooting and problem-solving skills; detail-oriented and able to manage multiple priorities.
Experience using approved AI tools to work efficiently on routine tasks, research, documentation, and troubleshooting, in accordance with company data handling standards.
Discretion and professionalism when handling sensitive and confidential information.
Ability to work on site daily and to lift and move IT equipment and shipments as needed.

About the Company

Healthcare Fraud Shield

Detects fraud, waste, abuse in healthcare

Healthcare Fraud Shield provides fraud, waste, and abuse detection solutions for the healthcare industry through the FWAShield suite. The products include pre-payment and post-payment analysis that flag ineligible claims by linking proprietary data sources with analytics, plus features like real-time queries, complex reports, and automated case management. It differentiates itself by adapting quickly to client needs and offering scalable, data-driven tools combined with customization and expert claims analysis. Its goal is to reduce financial losses from improper payments and maximize ROI for healthcare providers, insurers, and other stakeholders.

Company size: 51-200
Company stage: Late Stage VC
Total funding: $50M
Headquarters: Chesterfield, MO
Founded: 2011

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