Area Tenancy Manager

Salary range: £43,449 - £49,590 p.a. inc. London weighting
Contract: Permanent 
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time

We’re seeking Area Tenancy Managers to join Brent’s Housing Management Service and help us deliver our fantastic transformation agenda!

An excellent offer….

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

As an Area Tenancy Manager (Housing Officer), you’ll manage end-to-end tenancies for a patch of social tenants or licensees. You will provide varied support to Brent residents to help them live safely and comfortably in their homes, acting as the face of the landlord for your patch.

You'll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing support based on an individual person’s needs. This role is an excellent career opportunity to develop varied skills, experience and knowledge across the social housing sector.

With a consistent and smaller patch of properties, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure.

You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.

The Person

We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You will have excellent customer service skills, empathy for people and a clear focus on tenant satisfaction and getting results. 

We promote values and expect our people to be motivated by improving the wellbeing of their tenants, and making positive contributions to their team and the service.  

Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential.  

You’ll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career. 

For shortlisting purposes, we will assessing candidates against the following 8 key criteria. Please address the below criteria in your supporting statement:

• Comprehensive knowledge of housing legislation and social housing regulation, including the Housing Act 1988, Protection from Eviction Act 1977, and current regulatory requirements for social housing landlords.
• Demonstrable experience of end-to-end tenancy management, managing a housing patch autonomously and delivering actions consistently in line with policy, procedure and statutory requirements.
• Proven experience of managing Anti-Social Behaviour (ASB) and Domestic Abuse (DA) cases, taking appropriate enforcement and support actions through to successful resolution.
• Experience of income collection and tenancy sustainment, including reducing rent arrears, managing repayment arrangements and supporting residents to maintain their tenancies.
• Strong customer service and communication skills, with the ability to build effective relationships, manage expectations, explain complex information clearly and deal sensitively with challenging situations.
• Ability to interpret and apply housing legislation, policy and procedures, making sound professional decisions and balancing tenancy sustainment with enforcement where necessary.
• Excellent organisational skills and ability to work independently, managing a demanding and varied workload, prioritising effectively, maintaining accurate records and consistently meeting deadlines and performance targets.
• Experience of partnership working and achieving outcomes, including working with residents, contractors, support agencies, councillors and other stakeholders to resolve issues, improve services and deliver positive change.