Full-Time
Customer Success Manager
Updated on 3/14/2025
Crossing Minds
11-50 employees
AI-driven recommendation platform for businesses
No salary listed
Senior
Remote in USA + 1 more
More locations: Remote in Canada
- At least 5 years of enterprise SAAS customer success experience
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers
- An understanding of the AI software landscape
- Ability to work with a diverse range of customers, who each have their own vision and measure of success
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams
- Build deep, trusted relationships with key contacts and executives at our customer's companies
- Review ongoing customer campaigns and provide strategic guidance to customers
- Successfully onboard and deploy new customers by working closely with the engineering team
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
- Ability to balance a constant flow of short-term projects while looking ahead for 'what’s next' for our customers
- Be the voice of the customers and provide customer feedback internally to stakeholders
- Identify, sell, upsell, enable, and manage opportunities with our customers
- Preferred: Experience working with international customers in a past role
Crossing Minds specializes in AI-driven recommendation platforms that enhance online discovery and customer engagement for businesses. Their product provides personalized product recommendations using advanced deep learning techniques, focusing on session-based suggestions while ensuring customer privacy through the use of anonymized data. The platform is designed for easy integration with various business systems via APIs and SDKs, making it accessible for e-commerce platforms, online retailers, and digital content providers. Unlike many competitors, Crossing Minds emphasizes privacy and has demonstrated significant impacts on client performance, including an average 96% increase in sales and a 120% increase in click-through rates. The company's goal is to help businesses improve customer experiences and drive sales through tailored recommendations.
Company Size
11-50
Company Stage
Series A
Total Funding
$13.1M
Headquarters
San Francisco, California
Founded
2017
Simplify's Take
What believers are saying
- Growing demand for privacy-focused AI solutions boosts Crossing Minds' competitive edge.
- Shopify's investment validates Crossing Minds' market potential and opens partnership opportunities.
- Success in niche markets like wine recommendations indicates potential for vertical expansion.
What critics are saying
- Emerging competitors like DRINKS Recommend pose significant competitive pressure.
- Data privacy regulations in Europe could impact Crossing Minds' operations.
- High inflation rates may reduce demand for e-commerce platforms and recommendation engines.
What makes Crossing Minds unique
- Crossing Minds offers privacy-focused AI recommendations, respecting user data privacy.
- The platform provides session-based recommendations, enhancing real-time personalization for users.
- Crossing Minds supports headless commerce with a React library for Shopify's Hydrogen framework.
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Benefits
Medical, dental, & vision insurance
Employer-matched 401(k)
20-day PTO
9-days of paid holiday
Company shutdown from 12/24 - 01/01
Professional education opportunities
Voluntary Travel Policy
Visa support, if needed
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 4%2 year growth
↑ 4%'DRINKS Recommend', leveraging Crossing Minds' state-of-the-art deep learning platform, delivers AI-driven wine recommendations that increase sales, customer engagementLOS ANGELES, Feb. 22, 2024 /PRNewswire/ -- DRINKS, the pioneering and leading operating system for alcohol e-commerce, today released new data from its AI-powered wine recommendation tool, DRINKS Recommend, that illustrates its ability to nearly double revenue from recommendations for online wine merchants.DRINKS Recommend was recently deployed on select pages by two major online wine retailers, selling in excess of 250,000 bottles a month. Compared to pages that offered an industry standard "most popular" set of wine recommendations, pages that implemented DRINKS Recommend delivered:Increased conversions: a 175% increase in attributed session conversionsa 175% increase in attributed session conversions Increased revenue : a 78% increase in average revenue per session: a 78% increase in average revenue per session Increased engagement: a 52% increase in click through rateDRINKS Recommend is the newest product built on DRINKS' patented AI models, called PAIR ("Predictive AI Retailing"). PAIR analyzes wine prices, regions, varietals, tasting notes, descriptions, label features, and how a product is perceived by customers to develop personalized product recommendations tailored to online merchants, their products, and their customers."We're in the business of using technology to transform all aspects of the alcohol industry, and that includes how it gets marketed online. Most people buy wine based on the label, and our deep industry experience and engineering talent enabled us to build AI-based tech that delivers accurate and personalized wine recommendations based on factors such as label variations," said Zac Brandenberg, DRINKS Co-Founder and CEO. "This is poised to be a game-changer for those on both sides of the aisle (or screen), delivering a better experience for wine shoppers and increased bottom lines for businesses who use it."Performance for DRINKS Recommend on Shopify marks first results since migrating to the Crossing Minds platformThe performance of DRINKS Recommend on Shopify marks the first results since DRINKS migrated their recommendation model training and delivery pipeline from AWS SageMaker to Crossing Minds' cutting-edge recommendation platform
Crossing Minds announced the release of a new e-commerce data enrichment product that makes e-commerce products more intuitively discoverable to customers.
Crossing Minds is pleased to announce the release of its new React library, designed to support headless Shopify stores built with the Hydrogen framework.
Ireland’s Data Protection Commission (DPC) says Meta’s ad-centric business model is noncompliant with European regulations. That’s according to a public statement released Wednesday (Jan. 4) outlining the commission’s final decision regarding the tech company’s processing of personal data stemming from two complaints filed May 25, 2018 under the European Union’s (EU) General Data Protection Regulation (GDPR). It represents a major blow to the company, whose stock price has already taken a 60% haircut, or $450 billion loss, for the year
The inflation rate may have peaked, but consumer sentiment remains low. The Bureau of Labor Statistics published November’s Consumer Price Index (CPI) Tuesday (Dec. 13). To the surprise of many economists, the overall index beat estimations, slowing to 7.1% year over year instead of the predicted 7.3%. The biggest declines over the past month were in piped natural gas service (-3.5%), used cars and trucks (-2.9%) and airline fares (-3%). The largest increases over the month were in fuel oil (1.7%), fruits and vegetables (1.4%) and motor vehicles maintenance/repair (1.3%)