Full-Time
Customer Success Manager
Crossing Minds
1-10 employees
AI-powered B2B product recommendation platform
No salary listed
Toronto, ON, Canada + 1 more
More locations: San Francisco, CA, USA
Remote
 Sales & Account Management |
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- At least 5 years of enterprise software as a service customer success experience.
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders.
- An analytical mindset focused on uncovering opportunities for customers.
- An understanding of the artificial intelligence software landscape.
- Ability to work with a diverse range of customers, who each have their own vision and measure of success.
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
- Preferred: Experience working with international customers in a past role.
- Build deep, trusted relationships with key contacts and executives at our customer's companies.
- Review ongoing customer campaigns and provide strategic guidance to customers.
- Successfully onboard and deploy new customers by working closely with the engineering team.
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
- Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.
- Be the voice of the customers and provide customer feedback internally to stakeholders.
- Identify, sell, upsell, enable, and manage opportunities with our customers.
- Experience working with international customers in a past role.
Crossing Minds builds an AI-powered recommendation platform for businesses to boost online discovery and engagement. It delivers personalized product suggestions by using deep-learning models that generate session-based recommendations from anonymized user data, integrated via APIs and SDKs to fit into existing systems. The platform emphasizes privacy by relying on anonymized data, setting it apart from some competitors and helping clients earn measurable gains. Compared with rivals, it highlights privacy, easy integration, and trackable outcomes, such as significant lifts in sales (around 96%) and click-through rates (around 120%). The goal is to help online retailers, e-commerce sites, and digital content providers increase sales and engagement through personalized experiences while maintaining user privacy.
Company Size
1-10
Company Stage
Series A
Total Funding
$13.5M
Headquarters
San Francisco, California
Founded
2017
Get referred to Crossing Minds
See people who can refer or advise you
Simplify's Take
What believers are saying
- OpenAI team transfer validates the team’s personalization expertise.
- Enterprise brand references like Intuit, Anthropic, Udacity, and Chanel broaden credibility.
- Extensions into upsell, bundling, email, and SMS increase revenue impact.
What critics are saying
- OpenAI absorbed the team, and Crossing Minds stopped taking new customers.
- Standalone revenue disappears as the company ceases operations.
- Large platforms and in-house recommender systems commoditize privacy-focused personalization.
What makes Crossing Minds unique
- Shopify-backed, privacy-preserving, real-time 1:1 personalization for commerce.
- Session-based recommendations without identifiable information reduce GDPR friction.
- Composable retrieval and recommendation architecture supports search, merchandising, and campaigns.
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Benefits
Medical, dental, & vision insurance
Employer-matched 401(k)
20-day PTO
9-days of paid holiday
Company shutdown from 12/24 - 01/01
Professional education opportunities
Voluntary Travel Policy
Visa support, if needed
Company News
Backed by notable investors, Crossing Minds had raised over $13.5 million in its last funding round, indicating the potential and value of its technology in the AI landscape.
OpenAI acquires AI recommendation startup Crossing Minds.
OpenAI has acquired Crossing Minds, an AI-driven recommendation solutions provider for e-commerce, to transfer its founding team. Financial details were not disclosed. Founded in 2016, Crossing Minds has raised over $13.5 million, with investors like Index Ventures and Shopify. The acquisition aims to enhance OpenAI's personalization features and support its long-term AGI development plans. Crossing Minds will cease operations and no longer accept new customers.
'DRINKS Recommend', leveraging Crossing Minds' state-of-the-art deep learning platform, delivers AI-driven wine recommendations that increase sales, customer engagementLOS ANGELES, Feb. 22, 2024 /PRNewswire/ -- DRINKS, the pioneering and leading operating system for alcohol e-commerce, today released new data from its AI-powered wine recommendation tool, DRINKS Recommend, that illustrates its ability to nearly double revenue from recommendations for online wine merchants.DRINKS Recommend was recently deployed on select pages by two major online wine retailers, selling in excess of 250,000 bottles a month. Compared to pages that offered an industry standard "most popular" set of wine recommendations, pages that implemented DRINKS Recommend delivered:Increased conversions: a 175% increase in attributed session conversionsa 175% increase in attributed session conversions Increased revenue : a 78% increase in average revenue per session: a 78% increase in average revenue per session Increased engagement: a 52% increase in click through rateDRINKS Recommend is the newest product built on DRINKS' patented AI models, called PAIR ("Predictive AI Retailing"). PAIR analyzes wine prices, regions, varietals, tasting notes, descriptions, label features, and how a product is perceived by customers to develop personalized product recommendations tailored to online merchants, their products, and their customers."We're in the business of using technology to transform all aspects of the alcohol industry, and that includes how it gets marketed online. Most people buy wine based on the label, and our deep industry experience and engineering talent enabled us to build AI-based tech that delivers accurate and personalized wine recommendations based on factors such as label variations," said Zac Brandenberg, DRINKS Co-Founder and CEO. "This is poised to be a game-changer for those on both sides of the aisle (or screen), delivering a better experience for wine shoppers and increased bottom lines for businesses who use it."Performance for DRINKS Recommend on Shopify marks first results since migrating to the Crossing Minds platformThe performance of DRINKS Recommend on Shopify marks the first results since DRINKS migrated their recommendation model training and delivery pipeline from AWS SageMaker to Crossing Minds' cutting-edge recommendation platform
Crossing Minds announced the release of a new e-commerce data enrichment product that makes e-commerce products more intuitively discoverable to customers.