Coordinator
Norton Healthcare
Coordinator
Norton Healthcare
Not-for-profit hospital system with clinics
Bi-lingual in Spanish & English speaking preferred.
The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.
Responsibilities:
Scheduling medical provider appointments for patients within medical primary care and specialty offices
Scheduling appropriately based upon clinical protocols, availability, and payor source
Acting as a liaison between patients and physician offices
Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
Supporting physician offices through management of designated work-queues
Ability to perform in a high-volume setting, directly interacting with and addressing customer needs
We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.
Required:
One year customer service experience with external and/or internal customers
Desired:
Bi-lingual in Spanish & English speaking preferred
One year experience in a medical office
Not-for-profit hospital system with clinics
Norton Healthcare runs a not-for-profit health system serving adults and children in Kentucky and Southern Indiana, with five Louisville hospitals, affiliated facilities, and hundreds of clinics. It delivers inpatient and outpatient care across general and specialty services (heart, neuroscience, cancer, orthopedics, women’s and pediatric care) and uses telehealth and urgent care centers to reach patients at about 350 locations. The network relies on a large medical staff and ongoing clinical research to connect patients with trials and advanced treatments. Its aim is to provide broad, accessible care across the region while prioritizing community health and inclusive care, as reflected in its recognized LGBTQ+ equality and disability inclusion efforts.
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