Card Operations Analyst

Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We're looking for a Card Operations Analyst to support the operational delivery, optimisation and enhancement of our card products and services.

This is an exciting opportunity for an analytical and commercially-minded professional to play a key role in card operations, digital card enablement, vendor management and strategic card initiatives across our offshore business.

As a Card Operations Analyst, you will act as a subject matter expert across the end-to-end card production and fulfilment value chain, ensuring the efficient delivery of both physical and digital card services.

Working closely with Product, Operations, Technology, Procurement and external partners, you will support strategic initiatives, manage operational performance, resolve complex issues and help drive continuous improvement across the card business.

Qualifications

Key Outputs

• Act as a subject matter expert for card production, fulfilment and digital card enablement across Standard Bank Offshore.
• Support strategic card initiatives, including card modernisation, digital wallet integration, mobile payment solutions and enhancements to customer card journeys.
• Build and manage relationships with key partners across the card value chain, including payment schemes such as Visa, card processors, fulfilment providers and digital wallet providers.
• Analyse operational performance, identify trends and deliver meaningful insights and recommendations to improve service delivery, customer experience and operational efficiency.
• Drive process improvements, operational excellence and digital transformation initiatives, while supporting the implementation of new card products and capabilities.

Essential experience

• At least 3-4 years' experience in operational banking processes and activities.
• Knowledge of banking products and services across multiple customer segments.
• Experience working with operational systems, administrative processes and service delivery frameworks.

Desirable Experience

• Knowledge of Visa products, operational processes, scheme requirements and card lifecycle management.
• Exposure to digital wallets, including Apple Pay and Google Pay.

Qualifications

• Advanced Diploma in Business, Commerce or a related discipline, or equivalent professional experience.

Behavioural competencies

• Examining information
• Adopting Practical Approaches
• Exploring Possibilities
• Articulating Information
• Checking Things

Techincal Competencies:

• Banking Process & Procedures
• Client Servicing
• Process Analysis and Redesign
• Product and Services Knowledge
• Risk/ Reward Thinking
• Supplier Relationship Management
• Value Chain and Total Cost Analysis

Additional Information

Closing date 25 November 2026

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