Doorperson

Job Description

An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO.

Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

You will also support the Valet team with parking and retrieving cars.

Specifically as the Doorperson:

• You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
• Assist with managing guest experience throughout the guest journey.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships
• Managing time sensitive targets
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Escorting guests and luggage trough the building, answering questions and queries in a confident and honest manor.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

Qualifications

What are we looking for?

• Driving licence essential
• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• To be detail-oriented
• Distinctive, professional and warm personality 

Additional Information

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.