Regional Project Coordinator
No salary listed
Mid, Senior
Bachelor's, Associate's
Wilmington, DE, USA
In Person
Project & Program ManagementProject Management
About the job
Requirements
- An Associate's or Bachelor's degree in Business, Information Technology, Project Management, or a related field, or equivalent experience.
- Three to six years of experience in project coordination, project administration, operations support, or service delivery.
- Strong organizational and time-management skills.
- High attention to detail and process discipline.
- Excellent written and verbal communication skills.
- A strong customer-service mindset.
- Experience with Microsoft 365 applications, including Teams, SharePoint, Planner, Outlook, and Excel.
- Ability to manage multiple projects, workstreams, and competing priorities simultaneously.
- Experience leading, coordinating, mentoring, or providing work direction to technical staff, and ability to lead a team of up to six Project Technicians.
Responsibilities
- Maintain project documentation, artifacts, schedules, and systems of record in accordance with regional standards.
- Store project artifacts appropriately within SharePoint and other approved repositories.
- Coordinate project schedules, meetings, resources, dependencies, and deliverables.
- Track project tasks, risks, issues, milestones, and action items, and drive accountability from assigned owners.
- Support project kickoff preparation, onboarding activities, project transitions, and project closeout procedures.
- Facilitate internal coordination between project resources, service teams, account managers, and leadership.
- Own coordination and administration of Time & Materials engagements assigned to the project office.
- Serve as the central point of contact for Time & Materials work from intake through completion.
- Coordinate scheduling of resources required to execute Time & Materials work.
- Ensure Time & Materials work is documented, approved, communicated, and tracked.
- Maintain visibility into Time & Materials progress, client expectations, and completion timelines.
- Verify required approvals, documentation, and billing-readiness requirements are satisfied.
- Escalate scheduling conflicts, scope concerns, resource constraints, or delivery risks as appropriate.
- Coordinate communication between clients, project resources, leadership, and internal and external stakeholders.
- Prepare and distribute project status reports.
- Schedule and facilitate recurring project communication cadences.
- Publish meeting notes, action items, decisions, and follow-up tasks.
- Maintain communication timelines and ensure updates are delivered when promised.
- Identify communication gaps proactively and drive resolution.
- Ensure clients have consistent visibility into project status, milestones, risks, timelines, and next steps.
- Support executive-level project reporting and stakeholder communications.
- Provide day-to-day leadership, work direction, and coordination for up to six Project Technicians assigned to project and Time & Materials engagements.
- Translate project plans and client commitments into technician assignments, priorities, deadlines, and expected outcomes.
- Balance technician workloads and coordinate schedules with Project Managers, Service Delivery leadership, and other resource owners.
- Conduct regular team check-ins to review progress, remove obstacles, reinforce priorities, and maintain alignment across active work.
- Monitor execution against scope, quality, documentation, time-entry, communication, and completion standards; address gaps promptly and escalate recurring concerns.
- Coach technicians on project discipline, client communication, documentation quality, ownership, and professional growth.
- Promote a collaborative, accountable, and client-focused team culture, recognize strong performance, and reinforce regional standards.
- Support onboarding and knowledge transfer for new Project Technicians and identify training or development needs.
- Ensure technicians understand escalation paths and raise technical, scheduling, scope, client-impact, or resource risks early.
- Provide fact-based input to the appropriate manager regarding technician capacity, performance trends, development needs, and readiness for increased responsibility.
- Support project setup and verify that required documentation has been received and approved.
- Confirm project-readiness requirements are completed before project execution.
- Monitor project administrative health, including documentation, approvals, and billing readiness.
- Track time-entry compliance, expenses, and administrative financial requirements.
- Support change-request administration and ensure written client approval is obtained before execution.
- Assist in maintaining project profitability through effective coordination and operational discipline.
- Follow established project-management standards, templates, and governance practices.
- Drive consistency across project-administration processes.
- Identify process inefficiencies and recommend improvements.
- Support adoption of standard operating procedures, tools, and workflows.
- Contribute to ongoing project-management maturity initiatives.
Desired Qualifications
- Experience working within a managed service provider or IT services organization.
- Experience using ConnectWise PSA or similar professional services automation tools.
- Familiarity with project-management methodologies and best practices.
- CAPM certification or demonstrated interest in pursuing professional project-management credentials.
About the company
Courser is a collective that grows IT service providers by acquiring or taking significant stakes in MSPs and related tech firms and then expanding them through shared resources and a dedicated growth platform. It partners with or buys Managed Service Providers to form a “family of companies” and offers access to a Third Party Advertising platform to unlock new business opportunities. It also provides funding and hands-on operational support to business owners, helping them scale and improve opportunities for employees and customers. What sets Courser apart is its portfolio-based approach built on a proven value-creation process, demonstrated through its founding company Palmetto Technology Group, and its ability to combine strategic acquisitions, platform-enabled growth, and advertising partnerships under one umbrella. The goal is to help IT service providers, especially MSPs, join a larger organization to accelerate growth, increase profitability, and better serve clients.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenville, South Carolina
Founded
2007
Get referred to Courser
See people who can refer or advise you
Simplify's Take
What believers are saying
- Courser ranked No. 957 on the 2026 Inc. 5000, confirming rapid growth.
- June 2026 executive hires signal readiness for larger scale and tighter controls.
- Shore Capital lists Courser among 2026 portfolio winners, supporting follow-on capital access.
What critics are saying
- Courser's roll-up model depends on continuous acquisitions; deal slowdown breaks growth by 2027.
- Debt financing upsize in June 2025 increases leverage pressure if synergies lag.
- Integration missteps across 16 acquisitions can erode service quality and trigger customer churn.
What makes Courser unique
- Shore Capital backed Courser since March 2022, enabling disciplined MSP roll-ups.
- Courser standardizes back-office, finances, HR, and ConnectWise across acquired MSPs.
- Its seller-friendly deals mix cash and 30-40% rollover equity, retaining operators.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Company Match
- Unlimited Paid Time Off
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Parental Leave
- Professional Development Budget
- Professional Certification Support