Monster Energy

Energy drink brand and athlete sponsor

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

Between 3 and 5 years of experience in inventory control and customer service.
Between 3 and 5 years of experience in customer service or supply chain.
Advanced proficiency with Microsoft Office.
Ability to use a computer-based enterprise resource planning system; SAP and SAP HANA experience is specified.
Fluent English is required for collaborative work with regional counterparts.

Responsibilities

Own the order-to-delivery process for customer and internal sample orders, partnering with customers, logistics, and finance teams to ensure service excellence, order accuracy, on-time execution, and complete SAP system integrity.
Work closely with customers across assigned territories, in collaboration with Operations, to address service issues concerning product supply and sales order fulfillment.
Receive, organize, and manage data entry of customer orders to support demand fulfillment and company sales objectives, and maintain close contact with customers to monitor finished goods inventory levels and depletions.
Receive, organize, and manage data entry of internal MAT/TDM sample orders to execute company marketing and sampling activities in each assigned territory.
Work with internal and external customers to ensure clear transfer of ownership for sales orders in compliance with company financial accounting procedures, and timely and accurate accounting of company expenditures for sample orders.
Represent the Company and its brands effectively to all constituencies while maintaining a professional code of conduct.
Execute special projects or assignments as directed by the Company.
Ensure Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner.
Perform other duties as assigned.

About Monster Energy:

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day in the Life:

Own the order-to-delivery process for customer and internal sample orders, partnering closely with customers, logistics, and finance teams to ensure service excellence, order accuracy, on-time execution, and complete SAP system integrity.

The Impact You'll Make:

Work closely with customers across the assigned territories, in close collaboration with Operations , to address any and all service issues dealing with product supply and sales order fulfillment.
Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives, and keep close contact with customers to monitor their FG inventory levels and depletions.
Receive, organize, and manage data entry of all internal MAT/TDM sample orders for execution of company marketing & sampling activities in each assigned territory.
Work with internal and external customers to ensure that for sales orders there is a clear transfer of ownership in compliance with company financial accounting procedures, and for sample orders there is timely and accurate accounting of company expenditures.
Represent Company and the brands effectively to all constituencies, maintaining at all times a professional code of conduct in support of this.
Execute special projects or assignments as directed by the Company.
Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner.
Perform other duties as assigned.

Who You Are:

Between 3-5 years of experience in Inventory Control and Customer Service
Between 3-5 years of experience in Customer Service or Supply Chain
Computer Skills: Advance user Microsoft office. Ability to use computer-based ERP system, SAP,SAP HANA experience
Language: Fluent English as the role requires collaborative work with regional counterparts

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About the Company

Monster Energy

Energy drink brand and athlete sponsor

Monster Energy creates energy drinks and a related lifestyle brand. Its core product is caffeinated beverages sold in cans that provide a quick energy boost to consumers. The drinks are marketed alongside athletes, extreme sports, and a rebellious, nonconformist image, aiming to empower fans to push their limits and define personal success in their own terms. The company differentiates itself through its bold brand personality, athlete sponsorships, and community-centric experiences rather than relying on traditional messaging. Its goal is to grow as a global lifestyle and beverage brand by expanding its reach, sponsoring top athletic events and athletes, and maintaining a distinct, energetic identity that resonates with fans who want to live ambitiously.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Corona, CA
Founded: 1985

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