Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Executive Casino Host

Account ManagementConfirmed live in the last 24 hours

Full-timeBaltimore, MD, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in a related field, or an equivalent combination of education and relevant work experience.
At least three years of experience in a supervisory role within a customer service environment, or at least three years of experience in Casino Operations, Casino Marketing, Player Development, or sales with assigned accounts and established service standards.
Exceptional communication, interpersonal, and organizational skills.
Strong computer proficiency, including experience with Microsoft Office applications and related business applications.
Successful completion of all pre-employment screening and selection requirements.
Ability to successfully complete all required training programs, certifications, and assessments.
Must meet and maintain all applicable gaming, regulatory, and licensing requirements.
Must be willing to sign a Non-Disclosure Agreement and any other required employment agreements.
Ability to speak, read, write, and understand English fluently.
Ability to work independently with minimal supervision while maintaining a high level of accountability.
Demonstrated ability to remain calm under pressure and make sound decisions when resolving guest concerns and service-related issues.
Ability to work effectively in a fast-paced, high-energy, and occasionally noisy environment.
Must be available to work a flexible schedule, including nights, weekends, holidays, and special events as needed.
Ability to walk or stand for extended periods, including walking up to five miles during a workday.
Ability to conduct outbound guest outreach and telemarketing calls for extended periods.
Flexibility to adjust work schedules with limited notice based on business needs.
Strong organizational skills with exceptional attention to detail and accuracy.
Proven ability to analyze situations, make sound decisions, act decisively, and solve problems in a timely manner.
Effective networking, relationship-building, and guest engagement skills.
Ability to establish and maintain positive relationships with guests, colleagues, community partners, and business contacts.
Strong commitment to professionalism, confidentiality, and exceptional customer service.

Responsibilities

Coordinate and book guest travel and entertainment accommodations, including special event and restaurant reservations, hotel stays, transportation, shows, and special amenities.
Foster and maintain positive relationships with guests to ensure exceptional service and guest satisfaction.
Promote property events, programs, and promotions, keeping guests informed and engaged; support event execution through active participation and attendance.
Listen to guests, document concerns and suggestions, and communicate feedback to appropriate leaders to enhance service and marketing initiatives.
Identify and engage target players on property, and introduce new and infrequent guests to property amenities, the Caesars Rewards program, and direct marketing offers.
Build and maintain relationships with community leaders and organizations through active involvement and representation in the local community.
Develop and maintain relationships with targeted guests to drive guest loyalty, revenue, and profitability.
Issue complimentary services and amenities to qualified guests in accordance with established policies and approved guidelines.
Comply with applicable federal, state, local, and gaming regulatory requirements.
Represent the company at internal and external events while maintaining professionalism and integrity.
Coordinate and execute travel arrangements for targeted guests participating in cross-property or cross-brand visits and experiences.
Leverage property amenities, promotions, and marketing programs to enhance guest loyalty and increase annual revenue.
Use company systems, including CMS, LMS, SMART, and EMS, to track guest contacts, complimentary items, event reservations, and related activities accurately.
Maintain an understanding of performance goals and business results, collaborate with management to address performance challenges, and pursue growth opportunities.
Maintain an understanding of the competitive market and communicate the service and marketing advantages that distinguish Horseshoe from competitors.
Collaborate with team members and support departments to ensure a seamless guest experience.
Communicate relevant guest and operational information to management and colleagues to maintain consistency and prevent service issues.
Partner with team members to achieve departmental objectives and organizational goals.
Maintain courtesy, professionalism, discretion, and confidentiality in guest interactions and communications.
Protect the confidentiality of guest accounts, financial information, and proprietary company information.
Secure files, records, and lists in accordance with gaming regulations and internal controls.
Deliver customer service to internal and external guests in accordance with Caesars Entertainment's Spotlight on Success behaviors.
Maintain a positive, professional, and enthusiastic attitude that promotes a welcoming guest experience.
Promote Caesars Rewards membership enrollment and encourage participation in loyalty programs.
Perform other duties as assigned.

Coordinate and flawlessly book all guest travel and entertainment accommodations, including special event reservations, restaurant reservations, hotel stays, transportation, shows, and special amenities.
Foster and maintain positive relationships with guests to ensure exceptional service and guest satisfaction.
Promote property events, programs, and promotions, ensuring guests are informed and engaged; support the successful execution of events through active participation and attendance.
Serve as a customer feedback ambassador by actively listening to guests, documenting concerns and suggestions, and communicating feedback to the appropriate leaders to enhance service and marketing initiatives.
Identify and engage target players while on property, ensuring new and infrequent guests are introduced to the property's amenities, Caesars Rewards program, and direct marketing offers.
Build and maintain relationships with community leaders and organizations through active involvement and representation within the local community.
Drive guest loyalty, revenue, and profitability by developing and maintaining strong relationships with targeted guests.
Issue complimentary services and amenities to qualified guests in accordance with established policies and approved guidelines.
Comply with all applicable federal, state, local, and gaming regulatory requirements.
Represent the company at internal and external events while maintaining the highest level of professionalism and integrity.
Coordinate and execute travel arrangements for targeted guests participating in cross-property or cross-brand visits and experiences.
Leverage property amenities, promotions, and marketing programs to enhance guest loyalty and increase annual revenue.
Utilize company systems, including but not limited to CMS, LMS, SMART, and EMS, to accurately track guest contacts, complimentary items, event reservations, and related activities.
Maintain a comprehensive understanding of performance goals and business results, proactively collaborating with management to address performance challenges and capitalize on growth opportunities.
Develop and maintain a strong understanding of the competitive market and effectively communicate the unique service and marketing advantages that distinguish Horseshoe from competitors.
Collaborate with team members and support departments to ensure a seamless and satisfying guest experience.
Communicate relevant guest and operational information effectively to management and colleagues to ensure consistency and prevent service issues.
Partner with team members to achieve departmental objectives and organizational goals.
Uphold the highest standards of courtesy, professionalism, discretion, and confidentiality in all guest interactions and communications.
Protect the confidentiality of all guest accounts, financial information, and proprietary company information.
Maintain the security and confidentiality of files, records, and lists while adhering to all gaming regulations and internal controls.
Consistently deliver exceptional customer service to internal and external guests by demonstrating Caesars Entertainment's Spotlight on Success behaviors.
Maintain a positive, professional, and enthusiastic attitude that promotes a welcoming guest experience.
Promote Caesars Rewards membership enrollment and encourage guest participation in loyalty programs.
Perform all other duties as assigned.

EDUCATION & EXPERIENCE

Bachelor’s degree in a related field or an equivalent combination of education and relevant work experience.
Minimum of three (3) years of experience in a supervisory role within a customer service environment, or three (3) years of experience in Casino Operations, Casino Marketing, Player Development, or sales with assigned accounts and established service standards.
Exceptional communication, interpersonal, and organizational skills.
Strong computer proficiency, including experience with Microsoft Office applications.
Successful completion of all pre-employment screening and selection requirements.
Ability to successfully complete all required training programs, certifications, and assessments.
Must meet and maintain all applicable gaming, regulatory, and licensing requirements.
Must be willing to sign a Non-Disclosure Agreement (NDA) and any other required employment agreements.
Ability to speak, read, write, and understand English fluently.
Ability to work independently with minimal supervision while maintaining a high level of accountability.
Demonstrated ability to remain calm under pressure and make sound decisions when resolving guest concerns and service-related issues.
Ability to work effectively in a fast-paced, high-energy, and occasionally noisy environment.
Must be available to work a flexible schedule, including nights, weekends, holidays, and special events as needed.
Ability to walk or stand for extended periods, including walking up to five (5) miles during a workday.
Ability to conduct outbound guest outreach and telemarketing calls for extended periods.
Flexibility to adjust work schedules with limited notice based on business needs.

QUALIFICATIONS

Fluent in English, both written and verbal.
Excellent verbal and written communication skills.
Strong proficiency with Microsoft Office Suite and related business applications.
Strong organizational skills with exceptional attention to detail and accuracy.
Proven ability to analyze situations, make sound decisions, act decisively, and solve problems in a timely manner.
Effective networking, relationship-building, and guest engagement skills.
Ability to establish and maintain positive relationships with guests, colleagues, community partners, and business contacts.
Strong commitment to professionalism, confidentiality, and exceptional customer service.

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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