Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for a highly driven Technical Lead to support the Go-To Customer team. This unique position requires deep technical expertise and solving problems creatively and effectively. As a Technical Lead, you will partner with business stakeholders to analyze current state needs and challenges, be fluent across the entire technology stack, own delivery, and support responsibility for the platform team, drive technical priorities.

What this role isn’t:

This isn’t a role where you are expected to lead a team, but you are expected to lead technical decisions across multiple stakeholders. You will need to jump in and quickly make strategic, actionable, and measurable recommendations.

What you’ll bring to the table:

In this role, you will need to bring your knowledge and experience delivering complex cloud-based solutions built with Zuora Billing and Salesforce. You will also lead conversations, consult with teams, and use your knowledge to align the various stakeholders. You will be able to bring in off-the-shelf technologies and work with internal teams to develop customs systems. This role requires both technical skills and interpersonal skills to be successful.

Some details about what you’ll do:

• Leads the development of crucial mechanisms that support agile delivery.
• May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer.
• Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items.
• Ensure the engineering and technical considerations are accounted for in team rituals
• Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation/planning process to obtain diverse perspectives
• Leads the technical design of the platform and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to

Requirements

Experience:

• 5+ years of Order to Cash experience working with Zuora Billing platform including Product Catalog, Orders and Subscriptions, Pricing and Billing Models,
• Familiarity with Zuora Revenue Recognition process with knowledge of ASC 606
• Familiarity with Salesforce for upstream integration.

Technical Expertise:

• Hands-on experience with integration technologies (APIs, webhooks, middleware) and data exchange formats (JSON, XML).
• Strong understanding of DevOps practices, including continuous integration, deployment automation, and monitoring.

Methodologies:

• Solid understanding of agile methodologies (Scrum, Kanban) and experience working in agile teams.
• Ability to translate business requirements into technical specifications and governance frameworks.

Soft Skills:

• Excellent communication and interpersonal skills to manage stakeholder relationships and collaborate across teams.
• Strong problem-solving skills and the ability to make strategic, actionable recommendations.

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.