Branch Service Manager

Main Duties & Responsibilities

Primary Job RoleEnsures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.

Controls all expenses, warranty and CSA costs. Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.

Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.

Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.

Offers the best product support to the customer. Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving withing the same day.

Manages the Service Department in such a manner that both the company and it's customers receive the maximum return on their investment.

Performs other duties as assigned.

Essential Job CompetenciesSafety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education High School diploma or GED

Experience 7 or more years

Required / CredentialsValid drivers license

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Not Required but Highly Desired CriteriaProficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Experienced in effectively communicating with groups of people.

Has technical knowledge of products represented by the company

Prior leadership experience in a similar work environment.

Has safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment.

Updating of Knowledge

Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Organizational Impact A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

Supervisory Responsibility Job involves leadership within a department / area, responsible for one or more subordinate Supervisors or Managers

Physical Demands ·         "NA": Not Applicable

·         "O": Occasionally - (up to 3 hours/day)

·         "F": Frequently - (3-6 hours/day)

·         "C": Constantly - (6-8 hours/day)

O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing F: Sitting F: Walking O: Feeling O: Fingering O: Grasping O: Repetitive Motion O: Talking C: Hearing   O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs.

Environmental Conditions ·         "NA": Not Applicable

·         "O": Occasionally - (up to 3 hours/day)

·         "F": Frequently - (3-6 hours/day)

·         "C": Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level O: Vibration: Exposure to oscillating movements of the extremities of whole body. O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. O: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. O: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER