Experience Design Senior Associate
JP Morgan Chase
Experience Design Senior Associate
JP Morgan Chase
Runs a consumer bank and an investment bank
Shape the future of employee experience by contributing to the design of agentic AI and adaptive digital experiences, empowering over 320,000+ employees to enhance their productivity and growth.
As an Experience Design Associate within the Employee Experience Design team, you will support the creation of AI-driven, adaptive user experiences that respond to user intent and evolving needs across self-service journeys. Drawing on strong expertise in experience design principles, interaction design, and research practices, you will partner closely with product, engineering, and research to deliver clear, scalable, and user-centered solutions, often working in parallel with engineering from concept through build.
Your work will focus on small to large-sized features and end-to-end journeys, with a hand in shaping a growing agentic design system and defining how systems respond across varied user inputs and scenarios. At the Senior Associate level, you are expected to work independently, lead design decisions from ambiguous problems through delivery, elevate the team's craft, and help evolve adaptive, conversational, and UI-driven interaction patterns that create consistent and intuitive employee experiences.
Job responsibilities
Lead the design and delivery of user experiences for small to large-sized features, features and end-to-end journeys, balancing user needs, business goals, and design standards.
Own response mapping for your feature areas, defining system behavior across user inputs, edge cases, failure states, and handoffs between conversational and UI-based interactions.
Design user flows, wireframes, prototypes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.
Set and uphold a high bar for interaction and visual craft, including motion and transitions, and ensure it carries through to what ships.
Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.
Partner with engineering throughout the build, working from shared specs and co-creating in code or prototyping tools to close the gap between design intent and implementation.
Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.
Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.
Utilize data, research, and user feedback to inform decisions and refine design outcomes.
Present and defend design decisions and rationale to team members, partners, and senior stakeholders.
Required qualifications, capabilities, and skills
Proven use of generative AI assistants and LLM-powered tools within the design process.
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Preferred qualifications, capabilities, and skills
Expert using Figma, Figma plug-ins, and FigJam.
Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.
Broad Design skillset with an adaptable, product-oriented mindset and a love for learning
Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.
Experience in conversation design and/or chatbots
Base Pay/Salary: Brooklyn,NY $123,500.00-$170,000.00
Runs a consumer bank and an investment bank
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
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