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Revin

AI-driven automation for field-service customer interactions

Full Stack Product Engineer – Senior/Staff

Full-Stack EngineeringUpdated on Nov 11
Full-timeNew York, NY, USA

About the Job

Requirements

  • Substantial experience building products for external customers, with the ability to explain owned products, decisions made, user learnings, and product improvements.
  • Fluency in TypeScript and React, with the ability to follow a feature across the stack and learn unfamiliar systems.
  • Strong product judgment, including understanding business problems, questioning assumptions, making sensible decisions with incomplete information, and adapting opinions based on new information.
  • Good user-experience instincts and ability to work closely with product and design to improve products.
  • Experience measuring post-launch outcomes using instrumentation, adoption metrics, or experimentation.
  • Ability to work independently, take initiative through ambiguity, and clearly communicate decisions, risks, and changing expectations.
  • Desire to work in an early-stage startup with broad responsibility and rapid iteration.

Responsibilities

  • Own customer-facing products and features end to end, from understanding the customer problem and shaping the solution through building across the interface, APIs, and data layer, and improving the work after launch.
  • Help shape the roadmap by bringing ideas and informed opinions and working with product to weigh customer value against technical complexity, timelines, cost, and reliability.
  • Build intuitive, polished customer interfaces in TypeScript and React, including details that make complex workflows feel simple.
  • Define success metrics, build instrumentation to track them, and use data and customer feedback to determine what to improve after launch.
  • Ship in short iteration cycles, surface blockers early, and advance other priorities while dependencies are resolved.
  • Communicate tradeoffs clearly, use AI tools effectively, and take responsibility for testing, debugging, and the reliability of shipped work.
  • At Staff level, help set direction across product areas and improve the effectiveness of the broader engineering team while remaining hands-on.

Desired Qualifications

  • Experience building products at a strong startup.
  • Experience with Python or PostgreSQL.
  • Experience shipping AI-powered products or production agents.

About the Company

Revin

AI-driven automation for field-service customer interactions

Revin is an AI-powered automation platform for customer interactions in the home services industry. It uses intelligent virtual agents that can handle millions of conversations at once, helping businesses scale while keeping high service quality. The agents are trained on a company’s own content—like call recordings, manuals, and scripts—to match how top human representatives respond in tone and effectiveness. Revin integrates with field service management tools such as ServiceTitan and LeadPerfection, allowing automation of scheduling, outbound campaigns, loyalty programs, and other customer-service workflows without disrupting existing processes. Real-time sentiment analysis monitors conversations and flags issues for human intervention when needed. Revin serves HVAC, plumbing, electrical, pest control, and home remodeling sectors, aiming to boost operational efficiency, customer retention, and conversion rates.

Company size
11-50
Company stage
Early VC
Total funding
$10.7M
Headquarters
New York City, New York
Founded
2022

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