Full-Time

Manager – Support

Posted on 5/9/2024

Favor

Favor

1,001-5,000 employees

Food delivery services in Texas

Consumer Goods

Senior

Texas, USA

Requirements
  • A relevant degree or comparable formal training, certification, or work experience
  • 6+ years of customer support experience
  • 3+ years of experience leading people leaders in a fast-paced contact center environment
  • Availability to work a schedule of Monday through Friday 12 PM -9 PM
  • Deep knowledge of contact center management tools, processes, procedures, performance metrics, and associated improvement levers
  • Flexibility to be available on occasional weekends, holidays, and outside of your typical hours
  • Availability to travel on occasion to/from Austin (if located outside of Austin) or other areas of Texas as needed for occasional meetings
Responsibilities
  • Lead, inspire, and coach a group of Team Leads
  • Drive and be accountable for key metrics
  • Regularly review and propose ways to improve operations
  • Inform product and service journey design
  • Develop a culture of accountability and high performance
  • Work with stakeholders across Favor
  • Partner with Quality Assurance and Training teams
  • Provide weekly and monthly overviews of team KPIs
  • Advocate for customers, Runners, and specialists
  • Evaluate, inform, and innovate on team workflows

Favor Delivery is a prominent company providing food delivery services through a user-friendly app, designed to offer a dependable service to its customers in Texas. Working at this company presents an opportunity to be part of a vibrant culture that focuses on efficient delivery logistics and customer satisfaction. Additionally, its specialized approach to delivery services through technological solutions makes it a leader in the region's delivery industry.

Company Stage

M&A

Total Funding

$50M

Headquarters

Austin, Texas

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

13%
INACTIVE