All Accor

Global hotel management, franchising, loyalty program

Food and Beverage Intern

Hotel Guest ServicesConfirmed live in the last 24 hours

InternshipPantin, FranceNo salary listedIn-person

About the Job

Requirements

Ability to communicate comfortably in English.
Ability to provide warm, personalized guest service and create positive customer interactions.
Ability to work effectively with other teams and follow administrative procedures.

Responsibilities

Provide a warm and personalized welcome to individual and group guests from check-in through check-out.
Manage reservations, including last-minute reservations and telephone inquiries, and assign rooms efficiently.
Provide local recommendations and share local addresses.
Ensure guests' stays run smoothly, respond to guest requests, and escalate guest feedback or complaints.
Coordinate with other teams to ensure a smooth guest experience.
Process transactions and follow administrative procedures.
Promote TRIBE's restaurant, bar, and activities.

Description du poste

Votre Attitude :

Tu es le premier sourire que nos clients rencontrent. Accueillant(e) et dynamique, tu transformes chaque interaction en une expérience mémorable. À l’aise en anglais, tu es un(e) véritable ambassadeur(drice) du lifestyle TRIBE et sais créer du lien avec nos clients pour qu’ils se sentent comme chez eux, en mieux !

Vos missions clés :

✔️ Assurer un accueil chaleureux et personnalisé, du check-in au check-out, des clients individuels ou groupe

✔️ Gérer les réservations (réservations en last minute, standard téléphonique) et l’attribution des chambres avec efficacité

✔️ Offrir des recommandations locales et partager les meilleures adresses

✔️ S’assurer du bon déroulement du séjour des clients et répondre à leurs demandes, remontez les feedbacks ou plaintes des clients

✔️ Travailler en coordination avec les autres équipes pour garantir une expérience fluide

✔️ Gérer les transactions et suivre les procédures administratives

✔️ Impliqué dans la commercialisation des prestations TRIBE, vous aimez promouvoir notre restaurant, notre bar et nos animations

Qualifications

Informations supplémentaires

Hotel information:

🏨 131 chambres

🍽️ 1 restaurant, 1 bar

☕ 1 grab’n go

💡 1 social hub / 1 meeting room

Your Package:

💰 Gratification dépendant de la durée de stage

Ready to elevate your career and vibe with the coolest TRIBE in the game?

Take the leap and join us at TRIBE we are waiting for you!

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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