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Mercier Consultancy Group

German Speaking Transportation Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent German, spoken and written.
  • A valid European Union passport is mandatory.
  • A strong interest in the consumer electronics sector and commitment to service excellence.
  • Ability to solve problems and navigate complex transportation logistics.
  • Ability to work remotely while maintaining professional standards.

Responsibilities

  • Provide customer support for consumer electronics logistics and product delivery inquiries.
  • Manage transportation issues from start to resolution for technology users.
  • Collaborate with cross-functional teams to track shipments and resolve distribution challenges.
  • Maintain high customer satisfaction through efficient, professional, and empathetic communication in German.
  • Use customer relationship management software to document logistics cases and product-related transit feedback.
  • Stay current on consumer electronics releases to provide accurate delivery timeline and hardware availability information.

Desired Qualifications

  • Previous experience in customer service or logistics is highly advantageous.

About the Company

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