Frasers Group

Multi-brand sports and fashion retailer

Supervisor - Luxury Ladieswear

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeLiverpool, UKIn-person

About the Job

Requirements

At least 1 year of experience in premium or luxury fashion retail, ideally in a supervisory or management-related role.
Ability to support, motivate, and guide team members in a fast-paced retail environment.
A track record of achieving sales targets and delivering results.
Product knowledge, including brands, fashion trends, and materials.
Understanding of retail operations, including merchandising, stock control, and loss prevention.
Verbal and written communication skills, with the ability to build positive working relationships.
Ability to remain composed under pressure and handle challenges effectively.
Ability to identify and resolve customer and operational issues proactively.
Ability to represent the company professionally, discreetly, and with a polished appearance.
Ability to engage effectively with colleagues, customers, and stakeholders.

Responsibilities

Support the commercial success and performance of the store as part of the leadership team.
Identify opportunities to improve performance in line with current trends.
Support implementation of strategic plans to achieve departmental goals and objectives.
Analyse data and key performance indicators to inform commercial decisions and drive performance indicators.
Take responsibility for department and team performance.
Lead, guide, coach, and support the store team.
Work with the Store Management team, act on feedback, and work toward targets and deadlines.
Build relationships with internal and external stakeholders.
Support the team's personal development and progression.
Pursue opportunities for personal development.
Train, coach, and upskill the sales team to support future progression within the business.
Oversee daily operations to ensure efficiency, quality, and compliance with company policies and procedures.
Use business communication tools to drive task completion and ensure the team understands key functions.
Support the Store Manager in driving performance in line with retail priorities and business objectives.
Support the Store Manager in monitoring and achieving store-level key performance indicators, including sales targets, company incentives, customer satisfaction, and operational efficiency.
Ensure weekly wage controls are met and resolve issues promptly and effectively.
Make effective decisions to resolve operational challenges.
Control stock movement, conduct accurate store audits, and implement visual standards in accordance with company guidelines.

Job Description

Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

As part of the leadership team, support in driving the commercial success of the store and drive store performance
Identify key opportunities to enhance performance in line with current trends
Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

Be responsible for your department and team's performance
Lead and inspire your store team, providing guidance, coaching, and support.
Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
Build lasting relationships with internal and external stakeholders
Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

As part of the leadership team, support in driving the team's personal development and progression
Seek opportunities to drive your own personal development
Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
Use business communication tools to drive completion of tasks and ensure your team understands all key functions
Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
Demonstrate resilience to operational challenges, making effective decisions to drive solutions
Control stock movement, run accurate store audits, and implement visual standards to company guidelines

Qualifications

About You

We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.

A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
A proactive problem-solver, able to think quickly and respond to customer and operational needs
A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

Qualifications & Experience

Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
Proven ability to support, motivate, and guide team members in a fast-paced retail environment
Strong track record of achieving sales targets and delivering results
Good product knowledge, including brands, fashion trends, and materials
Understanding of retail operations, including merchandising, stock control, and loss prevention
Strong verbal and written communication skills, with the ability to build positive working relationships

Additional Information

The Rewards

Basic rate salary £31,450 per annum
28 days holiday a year, inclusive of bank holidays
20% Staff Discount across all Frasers Group Stores
50% in store uniform discount
Weekly/Monthly & Quarterly Commercial Bonuses
Commission-led bonuses across a wide range of products
Long Service awards
Discounted Gym membership
Excellent career development opportunities
We offer a wide range of Development Courses with National Qualifications

About the Company

Frasers Group

Multi-brand sports and fashion retailer

Frasers Group is a British retail conglomerate with a portfolio of sports, fashion, and lifestyle brands, operating a large network of stores and online platforms. It buys and integrates brands and retailers (often distressed), revamps them, and sells through its multi-brand formats along with services like Frasers Plus and a retail media network. The Elevation Strategy guides its shift from discount, high-volume sales toward a more premium positioning by strengthening brand partnerships and customer experience across physical and digital channels. The company’s goal is to grow a premium, multi-brand portfolio and sustain expansion through both brick-and-mortar and online channels, supported by financial services and media capabilities.

Company size: 10,001+
Company stage: IPO
Headquarters: Mansfield, United Kingdom
Founded: 1982

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