Host/Hostess
No salary listed
Entry
New Orleans, LA, USA
In Person
Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
- Previous host, hostess, restaurant, hotel, lounge, or guest service experience is preferred.
- Luxury hotel, fine dining, upscale restaurant, or cocktail lounge experience is preferred.
- Strong communication and interpersonal skills are required.
- Strong organizational and multitasking abilities are required.
- Ability to remain composed and professional in a high-volume environment is required.
- A professional appearance and polished demeanor are required.
- A strong guest service mindset is required.
- Ability to interact confidently with discerning guests and VIP clientele is required.
- Basic computer and reservation system experience is preferred.
- Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts is required.
- Must be legally authorized to work in the United States.
Responsibilities
- Warmly greet and acknowledge guests upon arrival, creating a polished and memorable first impression.
- Serve as an ambassador of Third Measure and Fairmont New Orleans.
- Manage reservations, waitlists, seating assignments, and guest preferences.
- Escort guests to tables or designated seating areas.
- Maintain knowledge of Third Measure's cocktail, food, and beverage offerings.
- Maintain knowledge of operating hours, dress code, reservation policies, special events, and hotel amenities.
- Provide guests with accurate and engaging information regarding the Third Measure experience.
- Monitor dining and lounge activity and coordinate seating flow with servers, bartenders, runners, and management.
- Manage guest expectations regarding wait times and seating availability.
- Maintain awareness of VIPs, repeat guests, celebrations, special occasions, and guest preferences.
- Coordinate VIP and high-profile guest arrivals with discretion and professionalism.
- Answer telephone calls and assist with reservations and guest inquiries.
- Respond promptly and professionally to guest questions, concerns, and special requests.
- Assist with guest recovery efforts and involve leadership when appropriate.
- Maintain cleanliness, organization, and presentation standards at the host stand, entrance, waiting areas, and guest spaces.
- Maintain awareness of the atmosphere and guest experience throughout the lounge.
- Monitor guest flow and communicate operational concerns to leadership.
- Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions.
- Assist with opening, closing, stocking, cleaning, and other operational duties.
- Maintain a polished and professional appearance consistent with Third Measure and Fairmont standards.
- Follow all hotel policies, service standards, safety procedures, and operational requirements.
- Perform additional duties as assigned.
Desired Qualifications
- Previous host, hostess, restaurant, hotel, lounge, or guest service experience.
- Luxury hotel, fine dining, upscale restaurant, or cocktail lounge experience.
- Basic computer and reservation system experience.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget