AccessCNY

TRAID Manager

Community Outreach & ProgramsPosted on Nov 12

Full-timeEast Syracuse, NY, USA

About the Job

Requirements

A bachelor's degree in a human services field and one year of experience working with people with disabilities are required.
One year of supervisory experience is required.
Knowledge and experience assessing, ordering, adapting, repairing, and maintaining adaptive equipment and technology, and training others in its use, are required.
A valid New York State driver's license, in accordance with the Agency Vehicle and Driving policy, and transportation necessary to meet program needs are required.

Responsibilities

Evaluate participants' equipment and technology needs.
Provide appropriate equipment and equipment demonstrations to participants, families, and professionals.
Provide information and referrals to participants, families, and professionals.
Ensure participant and family satisfaction with services.
Supervise the Adaptive Technician Assistant.
Orient, train, and direct staff regarding specific job duties.
Provide ongoing direction, support, and regular one-on-one supervision to staff.
Share relevant service, departmental, and agency-wide information, and encourage staff participation in agency functions, trainings, and events.
Oversee equipment maintenance and cleaning in the warehouse.
Oversee delivery and return of borrowed equipment.
Oversee warehouse organization and cleanliness.
Order equipment as needed.
Develop and use the TRAID database for equipment inventory and equipment loans, entering necessary information accurately and promptly.
Ensure satisfaction surveys are mailed to and returned by individuals receiving services.
Collect data for designated program outcomes for the agency outcome dashboard.
Work with the supervisor to explore and develop procedures and services that enhance program quality.
Oversee and manage equipment expenses.
Review project and budget expenses with the supervisor and OPWDD quarterly.
Present on services, technology, equipment, and other topics of interest to community groups as requested.
Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies.
Perform other assigned duties.

TRAID (Technology-Related Assistance for Individuals with Disabilities) Manager

AccessCNY · Syracuse, United States · — · Posted 2026-11-12

Workplace: on_site

Department: DDABI Community

Description

TRAID Manager

Reports to: Community Outreach Director

Location: 6666 Manlius Center Road, East Syracuse, NY

Pay Rate $22-$25 Hourly

Schedule Mon-Fr: 8:00 a.m. – 4:00 p.m.

About Us
With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals through residential housing, mental health, and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.

About the Role

We are looking for a proactive employee to work collaboratively with families, educators, and other professionals to develop and implement individualized treatment plans that address specific behavioral challenges

Responsibilities:

· Evaluate the equipment and technology needs of participants

· Provide appropriate equipment, and equipment demonstrations, to participants, families and professionals

· Provide information and referral to participants, families, and professionals

· Ensure participant and family satisfaction with services

· Responsible for the supervision the Adaptive Technician Assistant

· Orient, train, and direct staff regarding specific job duties

· Provide ongoing direction, support, and regular one on one supervision to staff

· Share pertinent service, departmental, and Agency wide information; encourage staff participation in Agency functions, trainings, events, etc.

· Oversee the maintenance and cleaning of equipment in the warehouse

· Oversee delivery and return of borrowed equipment

· Oversee warehouse organization and cleanliness

· Order equipment as needed

· Develop, and utilize, the TRAID database for equipment inventory, equipment loans, etc.; enter necessary information in a timely and accurate manner

· Ensures satisfaction surveys are mailed and returned from individuals receiving services

· Collect data for designated program outcomes for Agency outcome dashboard

· Work with supervisor to explore and develop new procedures and/or services to enhance the quality of the program

· Oversee and manage equipment expenses

· Review project and budget expenses with supervisor and OPWDD on a quarterly basis

· Present on topics such as services, technology, equipment, and other topics of interest at various community groups, as requested

· Ensure compliance with federal, state, and local employment laws and regulations, as well as with company policies

· Perform Other Duties as Assigned

Education & Experience:

Bachelor degree in a human services field plus one year of experience working with people with disabilities, required. One year of supervisory experience, required. Knowledge and experience with assessing, ordering, adapting, repairing, maintaining, and training on the use of adaptive equipment and technology required.

Conditions of Employment:

Must have a valid NYS Driver License in accordance with the Agency Vehicle and Driving policy and transportation necessary to meet program needs.

Did you know? AccessCNY offers health, dental, and vision insurance, a 401(k) match upon hire, PTO, and 11 paid holidays for employees working 30 hours or more weekly.

Apply

Apply at AccessCNY

About the Company

AccessCNY

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at AccessCNY

See more jobs